Marketing, Recruitment & Customer Service Officer

Global Visionary Design Pty Ltd; Melbourne; On-site; AUD 52,000 - 76,000; Full time

Job summary

Global Visionary Design Pty Ltd in Blackburn VIC is seeking a proactive Marketing, Recruitment & Customer Service Officer to support Visionary Design Academy. The role focuses on student recruitment, marketing activities, enrolment conversion and building relationships with local schools and educational communities.

The position requires strong communication, initiative and commercial awareness to translate enquiries into confirmed enrolments and to provide responsive service in English and

Qualifications

• Experience in marketing and student recruitment
• Strong communication and customer service skills
• Ability to engage with schools and educational communities
• Bilingual English/Mandarin communication is a plus

Responsibilities

• Support planning and implementation of marketing and student recruitment strategies for Visionary Design Academy
• Promote educational programs to prospective students and families
• Generate new student enquiries through campaigns and community engagement
• Follow up with prospective students to convert enquiries into enrolments
• Develop relationships with local schools and principals
• Provide professional customer service in English and Mandarin via phone, email, WeChat and in person
• Maintain records of enquiries and enrolments in CRM systems
• Assist with organising open days, school visits and information sessions

Skills

Marketing communications

Recruitment

Customer service

Bilingual English/Mandarin

Job description

Marketing, Recruitment & Customer Service Officer

Global Visionary Design Pty Ltd - Blackburn VIC

GVD is seeking a motivated, proactive and customer-focused Marketing, Recruitment & Customer Service Officer to support the growth and development of its academic business, Visionary Design Academy (VDA). The position will primarily focus on student recruitment, marketing activities, enrolment conversion, customer service and the development of relationships with local schools and educational communities. The role requires strong communication skills, initiative, commercial awareness and the ability to translate enquiries and engagement opportunities into successful enrolment outcomes.

Key responsibilities

Support the planning, coordination and implementation of marketing and student recruitment strategies for VDA

Promote VDA's educational programs, courses, workshops and activities to prospective students and families

Generate new student enquiries through marketing campaigns, community engagement, referrals, school connections and promotional events

Follow up with prospective students and parents to encourage enrolment and convert enquiries, consultations and trial classes into confirmed student enrolments

Proactively identify and approach primary and secondary schools to introduce VDA's educational programs

Establish and maintain professional relationships with school principals, teachers, curriculum coordinators and other relevant decision-makers

Provide professional, friendly and responsive customer service in both English and Mandarin Chinese through telephone, email, WeChat and face-to-face communication

Manage incoming enquiries and communicate effectively with parents, students and prospective customers from different cultural backgrounds

Maintain accurate records of prospective students, enquiries, follow-ups and enrolment outcomes and manage recruitment pipelines using relevant systems and tools

Assist with the organisation and promotion of open days, school visits, information sessions, exhibitions and community events

About you

Fluency in English and Mandarin Chinese, both written and spoken

Excellent interpersonal, communication and customer service skills

Confidence in communicating with parents, students, teachers and school representatives

Strong relationship-building and problem-solving abilities

A proactive, organised and results-oriented approach to work

Ability to manage multiple enquiries, priorities and follow-up activities effectively

Strong attention to detail and professional communication standards

Good computer literacy and the ability to use email, spreadsheets and customer management systems

Willingness to learn and develop an understanding of VDA's educational programs and services