Mandarin-Speaking Personal Banking Advisor

Westpac Bank; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee mortgage rates

Culture, Lifestyle and Wellbeing leave

Learning & development opportunities

Community volunteering

Job summary

Westpac Bank in Merrylands is seeking a Personal Banking Advisor to assist customers with banking needs and provide tailored advice. You will help open accounts, advise on products, and manage finances while focusing on building long-lasting relationships.

The role emphasizes customer service excellence, achieving KPIs, and ongoing professional growth. Training will be provided to support your success in a dynamic, supportive team environment.

Qualifications

• Proven ability to meet and exceed KPI targets while delivering exceptional customer service.
• Strong communication skills and excellent time management.
• A passion for building and maintaining strong customer relationships to support sales and banking needs.
• Thrives in dynamic, fast-paced environments with variety in daily tasks.
• Willingness to learn and grow professionally.

Responsibilities

• Assist customers with banking needs and tailor advice and solutions.
• Help customers open accounts and manage finances.
• Provide guidance on Westpac's products and services to meet customer goals.
• Build and nurture strong relationships to deliver a positive banking experience.

Skills

Customer service excellence

KPI achievement

Relationship building

Communication & time management

Willingness to learn

Mandarin speaking

Job description

Westpac Bank in Merrylands is seeking a Personal Banking Advisor to assist customers with banking needs and provide tailored advice. You will help open accounts, advise on products, and manage finances while focusing on building long-lasting relationships.

The role emphasizes customer service excellence, achieving KPIs, and ongoing professional growth. Training will be provided to support your success in a dynamic, supportive team environment.