Manager, Welfare Services

Wayback Comittee Ltd; Parramatta; On-site; AUD 120,000 - 180,000; Full time

Job summary

Wayback Ltd. in NSW seeks a Manager, Welfare Services to lead welfare and social work teams, oversee case management for clients with substance use and mental health issues, and drive trauma-informed, client-centred services in alignment with the organisation's rehabilitation program.

You will work closely with the CEO and management team, develop welfare policies, ensure compliance with relevant regulations, and supervise staff including students, while promoting governance and continuous

Qualifications

• Bachelor degree in Social Work or related field.
• Experience in welfare services and substance use preferred.
• Trauma-informed practice and client-centred approach.
• Strong written and verbal communication skills.

Responsibilities

• Manages and leads the welfare team and students.
• Provides welfare and social work case management for clients with substance use disorder, behavioural addictions and mental health disorders.
• Facilitates lifestyle skills programs related to drug use and dependence.
• Supervises welfare staff in clinical care of Wayback clients.
• Conducts client risk assessments and develops safety/action plans.
• Manages student placement program and supervision of Social Work students.
• Oversees day-to-day welfare operations and supports the CEO and Management Team.
• Develops, reviews and maintains welfare and social work procedures, policies and systems.
• Ensures administrative practices comply with legislation, regulations and organisational policies.
• Participates in weekly clinical team meetings to report on client progress.

Skills

Leadership

Case management

Trauma-informed care

Client-centred care

Communication

Team supervision

Policy compliance

Microsoft Office

Education

Bachelor degree in Social Work or related field

Tools

Microsoft Office

Job description

The Manager, Welfare Services, is responsible for the oversight, management and continuous improvement of Wayback's welfare services. The position ensures the safety and quality of welfare and social work healthcare that support Wayback's mission of providing rehabilitation and support services to people affected by drug and alcohol dependence. Through case management, the Manager, Welfare Services, provides trauma-informed and client-centred services to address substance use and dependence, assisting them to live independent lives. Working closely with the Chief Executive Officer and Management Team, the Manager, Welfare Services, provides administrative and operational leadership, promotes effective governance practices, ensures organisational compliance, and contributes to the ongoing improvement, sustainability and effectiveness of Wayback's operations.

Key responsibilities

• Manages and leads the welfare team and students
• Provides welfare and social work case management for clients with substance use disorder, behavioural addictions and mental health disorders
• Facilitates the lifestyle skills program with clients regarding their drug use, dependence and associated issues
• Supervises Welfare staff in the clinical care of Wayback clients
• Conducts client Risk-Assessments and develops safety/action plans to mitigate overdose or self-harm and suicide related risk
• Manages student placement program and provides supervision to Social Work students
• Oversees day-to-day welfare operations and provides high-level support to the CEO and Management Team
• Develops, reviews and maintains welfare and social work procedures, policies and systems
• Ensures administrative practices comply with relevant legislation, regulations and organisational policies
• Participates in weekly clinical team meetings to report on client progress and strategise forward treatment plans

About you

• Bachelor degree qualification relevant to position (e.g. Social Worker)
• Excellent written and verbal communication skills
• High attention to detail
• Computer literacy including Microsoft Office programs
• Valid and unrestricted NSW Driver's Licence
• Current First Aid, CPR and Occupational Violence and Aggression Training credentials
• Adherence to Wayback's Code of Conduct

About us

Wayback Ltd. is a charitable drug and alcohol rehabilitation service based on the principles of harm reduction and the use of medication for the treatment of drug and alcohol dependency. Wayback is committed to helping people find a way back through its recovery program, following the philosophy that every patient needs to be treated as an individual with compassion, integrity and respect.