Manager Valuation Business Processing

NSW Department of Planning, Housing and Infrastructure; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Hybrid work model

Generous leave options

Val IQ valuation platform access

Job summary

Value NSW (VNSW), part of the NSW Department of Planning, Housing and Infrastructure, is seeking a Manager Valuation Business Processing to design, deliver and improve business processes supporting valuation products and services across Value NSW. The role requires leading cross‑functional teams to drive operational excellence and compliant service delivery.

You will oversee financial administration, reporting, governance and the delivery of efficient valuation services, contributing to

Qualifications

• Demonstrated experience in business process management, product management or operational service delivery within a complex environment.
• Strong analytical and problem-solving skills, with the ability to identify improvement opportunities and implement practical solutions.
• Experience managing financial administration, reporting requirements, business controls and governance processes.
• Proven ability to lead projects and business improvement initiatives that deliver measurable outcomes.
• Strong stakeholder engagement and communication skills, with the ability to build productive relationships and influence outcomes across diverse groups.
• Experience leading and supporting teams while fostering a culture of collaboration, accountability and continuous improvement.

Responsibilities

• Lead the design, delivery and continuous improvement of business processes that support valuation products and services across Value NSW.
• Oversee business process management, financial administration and reporting activities while supporting strategic and operational decision-making.
• Ensure valuation products and services are delivered efficiently, consistently and in accordance with relevant legislation, policies and procedures.

Skills

Business process management

Product management

Operational service delivery

Stakeholder engagement

Project leadership

Analytical thinking

Job description

• 3 year full-time fixed term opportunity until 29 June 2029
• NSW office location negotiable with flexible working supported
• Salary relative to experience, and ranges from $133,348 to $146,945 plus superannuation
  

Perks of working for VNSW:

• It’s great: We work hard, but we play hard too… and enjoy a laugh
• It’s digital: You’ll have access to modern devices and tools - with a modernised valuation platform known as Val IQ
• It’s rewarding: With huge operational and strategic delivery pieces that underpin core government functions and services there’ll never be a dull day
• It’s flexible: We’re hybrid and split between the office, on the road and home. You’ll have access to generous leave options
  

About the role

In this role, you will lead the design, delivery and continuous improvement of business processes that support valuation products and services across Value NSW. Working closely with teams across the organisation, you will drive operational excellence, strengthen coordination and administration practices, and identify opportunities to improve service delivery for customers and stakeholders.

You will oversee business process management, financial administration and reporting activities while supporting strategic and operational decision-making. The role plays a key part in ensuring valuation products and services are delivered efficiently, consistently and in accordance with relevant legislation, policies and procedures.

For more information read the full role description Manager Valuation Business Processing

What you will bring to the role

Demonstrated experience in business process management, product management or operational service delivery within a complex environment.

Strong analytical and problem-solving skills, with the ability to identify improvement opportunities and implement practical solutions.

Experience managing financial administration, reporting requirements, business controls and governance processes.

Proven ability to lead projects and business improvement initiatives that deliver measurable outcomes.

Strong stakeholder engagement and communication skills, with the ability to build productive relationships and influence outcomes across diverse groups.

Experience leading and supporting teams while fostering a culture of collaboration, accountability and continuous improvement.

About Us

The Valuer General is an independent statutory officer, appointed by the Governor of New South Wales to oversee the State's land valuation system.

Value NSW (VNSW), part of the Department of Planning, Housing and Infrastructure, delivers the valuation system for rating and taxing as well as compulsory acquisition compensation purposes via delegation of the Valuer General of NSW. This includes but is not limited to:

• Making more than 2.7 million residential, rural, commercial and industrial valuations annually, with a total value of approximately $3 trillion as well as managing compulsory acquisition determinations in situations where government cannot reach agreement, totalling over $1 billion per annum
• Delivering customer services and experience for 2.7 million landholders per annum - receiving up to 50,000 calls and many more enquiries
• Monitoring, assurance and governance pertaining to the quality of the valuations undertaken relevant to both the Valuation of Land Act 1916 and the Land Acquisition (Just Terms Compensation) Act 1991.
  

In addition, VNSW provides other specialised valuation activities, services and determinations for other cluster or statewide government partners - including being responsible for the delivery of all valuations for government property transactions as defined by the Government Property Framework and Treasurer’s Directions as well as more than $84 billion in government asset valuations for financial accounting purposes.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments. Join us

Applications close at 11:55pm on Sunday 13th September 2026 .

Should you require further information about the role please contact Catherine Frost at [e-mail] .

If you are an Aboriginal or Torres Strait Islander, use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career Pathways team for a yarn.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, including an alternate format of the application form, ensuring that you have every opportunity to showcase your talent, skills and potential.

Contact the Talent Team via [e-mail] or [phone] - HR Support, option 2, DPHI People Advisory, option 1 and reference "Request an Adjustment - Manager Valuation Business Processing" .