Manager Service Delivery – Perth

Kinetic; Perth; On-site; AUD 110,000 - 140,000; Full time

Job summary

Kinetic, Australia and New Zealand’s largest bus operator, seeks a Manager Service Delivery to lead operational performance and shape future service delivery in Western Australia. Reporting to the Executive General Manager, you will champion the Kinetic Way and drive strategic workforce planning for sustainable growth.

You will strengthen depot and fleet standards, elevate employee engagement, and embed continuous improvement across service delivery functions while partnering with Senior

Qualifications

• Leadership experience in operations or service delivery.
• Change-management capability and ability to drive performance improvements.
• Strong communication and analytical skills with digital literacy.

Responsibilities

• Lead and inspire operational teams to deliver safe, compliant services.
• Oversee workforce planning, recruitment, rostering, and retention.
• Partner with senior leadership to ensure services are efficient, safe, and within budget.
• Ensure compliance across operational, safety, and audit requirements.
• Drive continuous improvement and budget planning.
• Support enterprise-wide planning and depot/fleet standards.

Skills

Leadership

Operational management

Communication

Analytical thinking

Education

Tertiary qualification in business/management

Tools

MS Office

Job description

Role Purpose – Energised & Future-Focused

The Manager Service Delivery leads the organisation’s operational performance and sets the direction for how services are delivered now and into the future. Reporting to the Executive General Manager, this role champions the Kinetic Way by shaping a high-performing, safety-first culture and driving strategic workforce planning to support long-term growth.

With a strong emphasis on leadership over day-to-day management, the role inspires and develops operational teams, ensuring they have the capability, clarity and confidence to deliver safe, compliant and efficient services. It plays a pivotal part in strengthening depot and fleet standards, elevating employee engagement, and embedding continuous improvement across all service delivery functions.

The Manager Service Delivery also contributes to strategic planning, financial performance, and business expansion—anticipating future needs, designing forward-looking operational strategies, and ensuring the organisation is positioned for sustainable success.

Key Accountabilities

• Lead with impact: As a people-focused leader, guide and inspire your operations team to deliver safe, dependable services while building a culture people are proud to be part of.
• Shape a high-performing driver workforce: Own the full employee journey, from recruitment and rostering through to performance, payroll, and retention.
• Deliver services that run smoothly: Partner with senior leadership and Sales, applying sound commercial and operational judgement to keep services efficient, safe, and on budget.
• Set the standard for compliance: Bring a process-driven mindset to operational, contractual, safety, and audit requirements, backed by regular depot and documentation reviews.
• Grow your people: Communicate with purpose and lead visibly, building capability through hands-on coaching, training, and genuine engagement with drivers and operational teams.
• Keep the depot ready for anything: Take a proactive approach with HSE and Workshop teams to lift depot standards, close gaps before they become problems, and ensure strong emergency response readiness.
• Drive the business forward: Track service performance, champion continuous improvement, and help shape annual budgets and business planning.
• Work across the full picture: Move comfortably between day-to-day operational oversight and broader management responsibilities.

Qualifications / Education / Experience

• Tertiary qualifications in business, management or a related field (preferred).
• Proven leadership experience with strong operational and change-management capability.
• Solid understanding of operational systems, logistics and the Western Australian transport environment.
• Excellent communication, interpersonal and analytical skills, with strong digital literacy (MS Office;
• Self-motivated, adaptable and able to thrive in a fast-paced, continually evolving operational setting.

About us:

Kinetic is Australia and New Zealand’s largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.

As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve.

Kineticis proud to be anEqual Opportunity Employerand reflect the community we serve. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples,