Manager, Rail Performance and Commercial

Department of Transport and Planning; Melbourne; Sur place; AUD 140 000 - 190 000; Plein temps

Résumé du poste

Department of Transport and Planning in Melbourne seeks a Manager, Rail Performance and Commercial to provide contractual and operational advice for the Train Franchise Agreement. You will lead the team that analyses performance data, monitors compliance, and manages performance regimes to improve service delivery and passenger experience.

The role involves preparing briefings for senior executives and Ministers, building relationships with the rail franchisee and stakeholders, and driving

Qualifications

• Applies critical thinking to resolve complex issues and deliver practical solutions.
• Strong commercial acumen with risk management.
• Ability to influence stakeholders to gain support for proposals.
• Uses data to identify insights and support informed decisions.

Responsabilités

• Analyses performance data, identifies trends and risks to service delivery.
• Prepares briefings for senior executives and ministers and builds stakeholder relationships.

Connaissances

Critical thinking

Commercial acumen

Stakeholder influence

Data analysis

Communication

Formation

Tertiary degree in engineering/business/law/commerce

Description du poste

Job details

Title: Manager, Rail Performance and Commercial

Requisition ID: 12842

Work Type: Ongoing Full Time

Fixed Term Period: Not Applicable

Location: Melbourne - CBD

Date Posted: 23 Oct 2026

Applications close at 11.59pm on Thursday, 5 November 2026.

About Us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About The Role

The Manager, Rail Performance and Commercial provides contractual and operational advice to support effective management of the Train Franchise Agreement. The role oversees the Operations and Passenger Experience Modules, monitors contractual compliance and manages performance regimes, including incentives and abatements.

The role leads a team responsible for analysing performance data, identifying trends and risks, reviewing timetable changes and recommending improvements to service delivery and passenger experience. It also provides expert advice and prepares briefings for senior executives, Ministerial staff and Ministers, while building strong relationships with the rail franchisee and departmental stakeholders to improve performance and achieve contractual outcomes.

What We’re Looking For

• Applies critical thinking to resolve complex issues, identify recurring problems and deliver practical, lasting solutions.
• Demonstrates strong commercial acumen, maximising value, assessing investment returns and managing financial and contractual risks.
• Influences and persuades stakeholders to gain support for proposals and achieve shared outcomes.
• Builds effective stakeholder relationships, addresses concerns and connects people to deliver value and improve satisfaction.
• Uses data analysis to identify insights, communicate findings clearly and support informed decisions that align with strategic priorities and community outcomes.

Qualifications And Experience

You’ll bring

• Tertiary degree in engineering, business, law, commerce, or extensive experience managing complex contracts or other high value / high risk contracts (mandatory).
• Experience managing staff (mandatory)
• Experience in complex operational environments (desirable).

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

Important information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.

Contact

For further information about the role, please contact Daniel Long, Associate Director Contract, Commercial and Performance - Metro Train Franchise, at [e-mail].