Manager - Programs

ARC Disability Services Inc.; Cairns Regional; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Salary sacrificing benefits

Fitness Passport Program

Free Employee Assistance Program

Job summary

ARC Disability Services Inc. in Cairns seeks a Manager of Programs to lead place-based and diverse program offerings across four service locations. You will direct quality assurance, performance management, and staff supervision to ensure high-quality, person-centred services.

You will report to the Deputy CEO, oversee budgets, training, and risk management, and contribute to continuous program development while upholding safety and collaboration values.

Qualifications

• Relevant tertiary qualification or equivalent experience in program delivery, disability or community services.
• Ability to engage stakeholders and identify practical solutions.
• Strong ethical standards; NDIS knowledge is advantageous.
• Ability to work independently, multitask, and manage time effectively.

Responsibilities

• Lead and oversee program delivery across multiple service locations.
• Ensure high quality and person-centred service delivery.
• Identify improvements, manage records, and drive service innovations.
• Provide guidance, mentoring, and performance management for staff.
• Manage workloads, budgets, and resource approvals within delegation.
• Address conflicts, escalate where needed, and ensure timely resolutions.
• Conduct team meetings and drive ongoing training needs.
• Oversee risk management and compliance with policies and safety frameworks.
• Participate in on-call roster and support emergency management.

Skills

Leadership

Stakeholder engagement

Budget monitoring

Risk management

Supervision

Staff development

Quality assurance

Data management

Education

Tertiary qualification in Program Management/Disability Services

Job description

ARC Disability is a community-based organisation with a long history in the Cairns and Far North, supporting children and adults who have a disability, their families and support networks.

Role Summary

• Full-time permanent position.
• S.C.H.A.D.S. Industry Award – Level 6, salaried position.
• Develop & oversee program delivery across 4 service locations.
• Dynamic role where no two days are ever the same!
• Reporting to the Deputy CEO

The Manager of Programs will report to ARC's Deputy CEO and lead ARC's Place Based and varied Program offerings. The role encompasses key responsibilities in key areas such as Quality Assurance, Performance Management, Leadership and Safety. You will be responsible for ensuring quality, person-centred services are being delivered across our program sites within Cairns.

Responsibilities Include (but Are Not Limited To)

• Ensure a high quality of service standards are delivered within the service.
• Identify process improvements and service innovations, including document control and records management, and implementing strategies for service improvements.
• Audit participant and service applicable files and records. Ensuring accurate, detailed, timely information for the delivery of services and actioning any non-conformances or opportunities for improvement
• Providing guidance and mentoring to the team aligned to their roles, managing any underperformance.
• Manage any conflict, escalating to the Deputy CEO, where these conflicts become unresolved in either a timely manner or to an acceptable result.
• Manage the distribution of workloads within the service to ensure quality of service outcomes to ARC Participants.
• Assists with the recruitment and training of new coordinators and ongoing mentoring for all coordinators.
• Undertake regular team meetings, feeding back any actions or ideas to Deputy CEO or Management Team.
• Identify and suggest any training required for the team and individuals, providing a written recommendation to the Deputy CEO.
• Approve any resources or purchases required for the team and individuals within the delegation of role and management of service budgets.
• Action Incident reports and manage any critical incidents as defined by the Quality and Safeguards framework, Organisational Policy and Procedures and within Delegation of the role.
• Participation in an emergency on call roster and support the management of the cancellation emergency phone.

What’s on offer?

• Opportunity to join the Leadership team of a well-respected organisation.
• Salary sacrificing benefits.
• Access to Fitness Passport Program.
• Free Employee Assistance Program.

Is this you?

You will be someone who understands the value of quality and engaging programs, whilst also being able to balance the operational requirements around staff management, risk management and program development. With our current strategic pillars including collaboration, respect, integrity, belonging and safety, we are looking for a team member who will be able to build on existing successful services and look for opportunities for innovation.

Skills And Experience

• Relevant Tertiary Qualification or Certificate with relevant experience, or relevant extensive experience in Program Delivery, Disability or Community Services
• Ability to engage with stakeholders and identify solutions.
• High standards of ethical behaviour N.D.I.S. knowledge and experience
• Ability to work independently, multi-task, time manage.
• Interpersonal skills, experience with external service providers
• Understanding of Restrictive Practices and Positive Behaviour Support Plans
• Experience in monitoring budgets, client services, funding packages
• Experience in development and delivery of program services
• Experience in risk management practices
• Knowledge of legislation, WHS regulations, Fair Work and Modern Awards
• Good IT literacy including data management systems and software.
• Minimum of 2 Years' experience Programs/Disability Service Delivery or equivalent role (desirable)
• Demonstrated experience with supervisory or leadership skills (desirable)

Applications close Friday 30th of October at 5pm, or sooner if successfully filled, with a view for the position to as soon as practical.