Manager, Privacy and FOI Complaints

Office of the Victorian Information Commissioner; Victoria; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Office of the Victorian Information Commissioner (OVIC) is seeking a Manager, Privacy and FOI Complaints to lead its complaints function under both the FOI and PDP Acts. The role reports to Deputy Commissioners and oversees a small team to ensure timely, fair handling of information access and privacy complaints in line with OVIC policies.

Based in Victoria, the position emphasizes strategic leadership, risk awareness and collaboration with the Public Access, Deputy Commissioner and

Responsibilities

• Lead a small team responsible for handling FOI and PDP complaints under the FOI Act and PDP Act.
• Ensure complaints are managed lawfully, fairly and within established timeframes and escalate serious breaches to Deputy Commissioners and the Information Commissioner.

Job description

Office of the Victorian Information CommissionerThe Office of the Victorian Information Commissioner (OVIC) is an independent regulator with combined oversight of information access, information privacy, and data protection.Our goal is to embed in the Victorian public sector a culture that promotes fair public access to information while ensuring its proper use and protection. We aim to build community trust in government's handling of information.If you have a strong commitment to integrity and want to help shape the future of access to information rights in Victoria, we would like to hear from you.Role DescriptionThe Manager, Privacy and FOI Complaints operates under the general direction of both Deputy Commissioners, depending on the area of law. The Manager, Privacy and FOI Complaints leads a small team which is responsible for handling complaints under both the FOI and the PDP Acts. The role works closely with the Public Access, Deputy Commissioner and the Deputy Commissioner, Privacy and Information Security, reflecting its dual focus across both statutory schemes, and refers serious breaches of law to the General Counsel and the Investigations team for further review.The role is responsible for the strategic leadership, management and performance of OVIC's Complaints function, covering both FOI complaints under the FOI Act and privacy complaints under the PDP Act, including assisting with the conciliation of privacy complaints. The role ensures complaints are handled lawfully, consistently, fairly and within appropriate timeframes in line with the policies and procedures established by the Information Commissioner.At the VPS Grade 5 the Manager, Privacy and FOI Complaints exercises a high degree of independent judgement in leading a complaints function and also identifies and escalates serious breaches, and prepares reports and proposed actions in relation to serious contraventions of the FOI and PDP Acts.The position has supervisory responsibility for complaints officers and is accountable for the quality, consistency and timeliness of their output, referring matters of significant risk, complexity or precedent to the relevant Deputy Commissioner and Information Commissioner.How to applyApplications should be submitted online using the Apply Now button. To be considered for this vacancy please submit your CV and completed application form.Employment screening conditionsThis position is only open to Australian citizens. Preferred applicants will be required to undertake pre-employment screening, including the completion of a Statutory Declaration and Consent Form.This role requires the employee be found eligible and suitable to gain and maintain a security clearance for the duration of their employment. This includes periodic rescreening as required, across the lifecycle of employment.Health and safetyOVIC is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees.In accordance with the VPS Agreement all staff at OVIC can apply for flexible work arrangements. However, flexibility arrangements will differ from role to role and will be considered in the context of OVIC's operational requirements.AccessibilityOVIC provides reasonable adjustments for people with a disability. If you need adjustments to fully participate in the application or interview process, or to receive this information in an accessible format (such as large print or audio) please contact the HR team at [e-mail] is committed to maintaining the privacy of personal information. The recruitment process and all matters relating to it are treated in the strictest confidence. Personal information received during the recruitment process will be managed in accordance with the Privacy and Data Protection Act 2014.