Senior Privacy & FOI Complaints Officer – Flexible Work

Victorian Government; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

The Office of the Victorian Information Commissioner (OVIC) is an independent integrity agency in Victoria. We are seeking a Senior Complaints Officer to deliver outcomes on complex and non-complex complaints in line with OVIC policies, maintaining a significant caseload and ensuring statutory timeframes are met.

Based in Melbourne, CBD and Inner Metro suburbs, the role requires judgment, independence, and adherence to OVIC standards, with pre-employment screening and security clearance

Qualifications

• Experience handling freedom of information and privacy complaints.
• Ability to manage a significant caseload and meet statutory timeframes.
• Understanding of OVIC policies and procedures.

Responsibilities

• Deliver outcomes on complex and non-complex complaints as per Information Commissioner policies.
• Maintain a significant caseload ensuring timely and consistent processing.
• Work under supervision of the Manager, Privacy and FOI Complaints, ensuring quality decisions.

Skills

Case management

Policy interpretation

Communication skills

Time management

Privacy & FOI understanding

Education

Public administration or law degree

Experience in government sector

Job description

The Office of the Victorian Information Commissioner (OVIC) is an independent integrity agency in Victoria. We are seeking a Senior Complaints Officer to deliver outcomes on complex and non-complex complaints in line with OVIC policies, maintaining a significant caseload and ensuring statutory timeframes are met.

Based in Melbourne, CBD and Inner Metro suburbs, the role requires judgment, independence, and adherence to OVIC standards, with pre-employment screening and security clearance