Manager Operational Performance & Improvement - Temporary Opportunity up to 35 months

Sydney Metro; Sydney; On-site; AUD 163,000 - 183,000; Full time

Benefits offered by this job

Job summary

Sydney Metro is seeking a highly organized professional to lead operational projects within complex environments. You will manage delivery across projects, coordinate interfaces between delivery partners and Transport for NSW, and provide strategic advice to ensure performance requirements are embedded throughout the project lifecycle.

You will drive continuous improvement, analyze operational data, and build strong partnerships to deliver measurable improvements in network performance and

Qualifications

• Demonstrated experience in business process mapping and continuous improvement.
• Experience delivering complex projects with multiple priorities.
• Knowledge of railway, metro or public transport systems.
• Strong stakeholder engagement and communication skills.
• Ability to analyse information and develop customer-focused solutions.
• Strong planning, organisational and reporting capabilities.
• Collaborative approach and commitment to continuous improvement.
• Relevant tertiary qualifications or equivalent professional experience.

Responsibilities

• Lead operational projects and continuous improvement to enhance network performance across metro lines.
• Coordinate interfaces across railway and public transport systems to support project delivery.
• Prepare reports, briefings and recommendations for senior leaders and governance forums.
• Collaborate with stakeholders to identify operational requirements and resolve issues.
• Support integration of customer information and operational systems with Transport for NSW environments.
• Provide operational expertise during planning, design, commissioning and readiness activities.
• Capture and promote lessons learned to drive continuous improvement.
• Build partnerships across Sydney Metro, Transport for NSW and industry stakeholders.

Skills

Project management

Analytical skills

Stakeholder engagement

Communication skills

Problem solving

Planning and reporting

Collaboration

Education

Relevant tertiary qualifications or equivalent professional experience

Job description

Organisation/Entity: Sydney Metro

Job category: Information & Communication Technology

Job location:

Sydney, NSW, AU, 2000

Job reference number: 110301

Employment type: Fixed Term Full-Time

Salary range: $163145.0-$182721.0

You may have been part of some big projects before, but this work is legacy-building.

Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined.

In this role, you'll:

Play a key role in supporting the performance, integration and continuous improvement of Sydney Metro's operations. Working across complex projects and stakeholder groups, you will lead operational initiatives, coordinate critical interfaces, and provide strategic advice that helps ensure operational requirements are embedded throughout the metro project lifecycle. You will be managing the integration of customer information and operational systems between our delivery partners and Transport for NSW environments. You will contribute to the ongoing enhancement of network performance while helping Sydney Metro maintain its role as an informed client and effective steward of metro operations.

• Lead the delivery of operational projects and continuous improvement initiatives that enhance network performance and drive consistent outcomes across metro lines.
• Coordinate strategic, tactical and operational interfaces across railway and public transport systems to support successful project delivery.
• Prepare high-quality reports, briefings and recommendations for senior leaders, executives and governance forums to support informed decision-making.
• Collaborate with internal and external stakeholders to identify operational requirements, resolve issues and achieve positive customer and stakeholder outcomes.
• Support the integration of customer information and operational systems across Sydney Metro and Transport for NSW environments.
• Provide operational expertise and advice during project planning, specification, design, commissioning and operational readiness activities.
• Identify, capture and promote lessons learned to drive continuous improvement across project development, delivery and operations.
• Build strong partnerships across Sydney Metro, Transport for NSW and industry stakeholders to support integrated and effective outcomes.

Office location

Sydney, CBD

TFT end date: 30 July 2028

About You

You are a highly organised and collaborative professional with experience delivering operational projects within complex environments. You bring strong project management, analytical, technical and stakeholder engagement skills, with the ability to navigate competing priorities and influence outcomes across diverse groups. Your experience in transport, infrastructure or similarly complex operational systems setting enables you to use operational evidence, trusted data, technology and industry best practices while maintaining a strong customer and performance focus to deliver measurable improvements.

To succeed in this role, you will have:

• Demonstrated experience in business process mapping, operational design and continuous improvement initiatives.
• Experience delivering complex projects and managing multiple priorities within demanding environments.
• Knowledge of railway, metro or public transport systems, or experience working within comparable operational environments.
• Strong stakeholder engagement, relationship management and communication skills, with the ability to influence and negotiate effectively.
• Proven ability to analyse information, solve problems and develop practical, customer-focused solutions.
• Strong planning, organisational and reporting capabilities, with attention to detail and a focus on quality outcomes.
• A collaborative approach and commitment to continuous improvement, integrity and accountability.
• Relevant tertiary qualifications or equivalent professional experience.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work.

Applications close 11:59 PM Monday 5th October 2026

Job Segment: Project Manager, Performance Management, Relationship Manager, Manager, Temporary, Technology, Human Resources, Customer Service, Management, Contract