Manager IWP

KBR, Inc.; Canberra; On-site; AUD 140,000 - 180,000; Full time

Job summary

KBR, Inc. in Australia seeks an experienced Manager IWP to lead end-to-end service delivery within a MSP environment, driving performance, governance, and client outcomes. You will oversee multidisciplinary teams, engage Defence stakeholders, and champion continuous improvement while operating with autonomy.

Applicants must hold an active Baseline Defence Security Clearance or higher. The role focuses on delivering services to Defence and related clients, with a strong emphasis on planning,

Qualifications

• Relevant tertiary qualifications and/or equivalent professional experience.
• Demonstrated experience leading teams, managed services, operational delivery functions, or complex client-facing projects.
• Strong stakeholder engagement and relationship management skills.
• Proven ability to deliver outcomes across scope, schedule, cost, quality, governance, and compliance requirements.
• Commercial acumen including cost management, financial oversight, and contract awareness.
• Excellent communication, problem-solving, and decision-making capabilities.
• Experience within Defence, managed services, or other complex multi-stakeholder environments.
• Experience leading service transformation, optimisation, or continuous improvement initiatives.

Responsibilities

• Lead service delivery excellence across scope, schedule, quality, cost and performance.
• Monitor performance metrics and address risks, issues and improvements.
• Translate client requirements into delivery plans and coordinate resources.
• Develop multidisciplinary teams and foster accountability and collaboration.
• Build and maintain trusted relationships across Defence and stakeholders.
• Ensure governance, reporting and contractual compliance.
• Drive continuous improvement and service transformation.

Skills

Stakeholder engagement

Relationship management

Communication

Problem solving

Decision making

Commercial acumen

Education

Tertiary qualifications

Job description

Title:

Manager IWP

At KBR – We do things that matter.

We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.

KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.

Think.KBR.com

KBR in Australia

With over 65 years working on some of Australia’s largest and most complex projects, KBR has unmatched experience supporting the nation’s critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.

Learn more about KBR in Australia

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

The Opportunity:

We have an exciting opportunity for an experienced and motivated Manager IWP to lead service delivery excellence, build high-performing teams, and strengthen trusted client relationships within a dynamic and fast-paced environment. This is an exciting opportunity for a proven leader who thrives on delivering outcomes, empowering people, and driving continuous improvement while working alongside Defence stakeholders and industry experts.

As the Manager IWP, you will be responsible for the end-to-end delivery of services within a Managed Service Provider (MSP) environment. You’ll play a critical role in ensuring exceptional client outcomes, operational performance, and service excellence while leading and developing multidisciplinary teams.

Operating with a high level of autonomy, you will oversee service delivery, stakeholder engagement, team leadership, governance, commercial performance, and continuous improvement initiatives. Your success will be measured by the strength of your client relationships, delivery outcomes, team performance, and contribution to strategic business objectives.

Responsibilities:

Lead Service Delivery Excellence

• Ensure services are delivered to agreed scope, schedule, quality, cost, and performance expectations.
• Maintain accountability for operational effectiveness, client satisfaction, and delivery outcomes.
• Monitor performance metrics and proactively address risks, issues, and service improvements.

Drive Planning and Execution

• Translate client requirements into executable delivery plans.
• Oversee the planning, coordination, resourcing, and execution of service activities.
• Adapt delivery priorities to meet evolving customer and operational needs.

Inspire and Develop Teams

• Lead, mentor, and develop high-performing multidisciplinary teams.
• Foster accountability, collaboration, and empowered decision-making.
• Build workforce capability through coaching, development, and succession planning.

Build Trusted Client Relationships

• Develop and maintain strong relationships across Defence, customer, and stakeholder groups.
• Provide clear communication, strategic advice, and meaningful insights.
• Anticipate stakeholder requirements and manage expectations effectively.

Manage Commercial and Governance Outcomes

• Ensure delivery aligns with budget, commercial obligations, and contractual requirements.
• Maintain strong governance, compliance, reporting, and assurance practices.
• Apply financial discipline and sound decision-making to support sustainable outcomes.

Champion Continuous Improvement

• Drive innovation and identify opportunities to improve services and operational efficiency.
• Foster a culture of collaboration, learning, and continuous improvement.
• Partner with internal functions to deliver integrated and seamless solutions.

As the ideal candidate you will bring:

• Relevant tertiary qualifications and/or equivalent professional experience.
• Demonstrated experience leading teams, managed services, operational delivery functions, or complex client-facing projects.
• Strong stakeholder engagement and relationship management skills.
• Proven ability to deliver outcomes across scope, schedule, cost, quality, governance, and compliance requirements.
• Commercial acumen including cost management, financial oversight, and contract awareness.
• Excellent communication, problem-solving, and decision-making capabilities.
• Experience within Defence, managed services, or other complex multi-stakeholder environments.
• Experience leading service transformation, optimisation, or continuous improvement initiatives.

All candidates will be required to hold and maintain an active Baseline Defence Security Clearance. Only candidates holding a Baseline Clearance or above should apply.

What we will offer you:

• A workplace culture certified as a Great Place To Work
• Flexible working
• Competitive salary (including annual reviews)
• Paid parental leave
• Income protection
• Corporate rewards
• Salary packaging/Novated leasing
• Employee stock purchase plans
• Flu shots, skin checks and discounted private health insurance
• Career development: Online learning, mentorship and career pathways

Please note. Shortlisting will take place as applications are received; therefore the advertisement may close early if a suitable candidate is identified.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.