Manager, Intake

State Government of Victoria, Australia; City of Melbourne; On-site; AUD 100,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangements

Career development

Leadership role

Job summary

The Department of Justice and Community Safety in Victoria is seeking a Manager, Intake Unit to lead the statewide intake functions and oversee prison placement transfer activities, ensuring eligible individuals can access intervention programs and services.

You will lead and manage statewide intake, referrals and allocations, drive service improvements, and provide high-level strategic advice to senior stakeholders, while building partnerships across Corrections Victoria and companion agencies.

Qualifications

• Experience leading and managing complex service delivery environments.
• Experience developing and implementing service and quality improvement initiatives.
• Ability to provide authoritative advice and manage complex operational issues.
• Proven stakeholder engagement and relationship management skills.
• Strong strategic thinking, problem-solving and decision-making capabilities.
• Excellent communication skills, including experience preparing high-level advice and reports.

Responsibilities

• Lead the delivery of statewide intake functions and oversee prison placement transfer activities to ensure eligible individuals can access intervention programs and services.
• Lead and manage statewide intake, referral and allocation processes.
• Drive service improvement initiatives that strengthen operational efficiency and service integrity.
• Provide high-level strategic advice, briefings and recommendations to senior stakeholders.
• Lead collaborative partnerships across Corrections Victoria, justice agencies and community stakeholders.
• Oversee systems, processes and reporting that support service delivery outcomes.
• Lead and contribute to service design, strategic planning and continuous improvement initiatives.

Skills

Leadership

Stakeholder engagement

Strategic thinking

Problem solving

Communication

Decision making

Education

Tertiary qualification

Job description

Occupation: Prison and corrective services

Location: Melbourne - CBD and Inner Metro suburbs

Reference: DJCS/FIS/CV0021

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

Lead statewide intake functions and drive continuous improvement with Forensic Intervention Services.

• Lead a high-performing statewide intake and referral service
• Make a lasting impact on service access and community safety
• Work collaboratively with stakeholders across Corrections Victoria
• Earn VPS Grade 6 salary plus super
• 1 ongoing full-time role available

Forensic Intervention Services (FIS) provides evidence-based screening, assessment and intervention services for individuals in custody and the community. We focus on areas such as violent and sexual offending, restorative justice, violent extremism and family violence.

This role is responsible for leading and managing the Intake Unit, ensuring statewide referral, allocation and prison placement transfer functions align with organisational priorities and service commitments.

This is an exciting opportunity for an experienced leader to drive service improvement, influence strategic decision-making and strengthen access to intervention services across Victoria.

How we'll support and reward you

Our work is meaningful and challenging, so we provide opportunities for professional growth and development.

• A leadership role with statewide influence across service delivery and operations.
• Opportunities to contribute to strategic planning and organisational improvement initiatives.
• Exposure to complex stakeholder engagement and executive-level advisory work.
• Ongoing professional development and career growth opportunities.
• Flexible working arrangements.
• A supportive and collaborative workplace focused on continuous improvement.

What you'll do

As the Manager, Intake Unit, you will lead the delivery of statewide intake functions and oversee prison placement transfer activities to ensure eligible individuals can access intervention programs and services.

You will:

• Lead and manage statewide intake, referral and allocation processes.
• Drive service improvement initiatives that strengthen operational efficiency and service integrity.
• Provide high-level strategic advice, briefings and recommendations to senior stakeholders.
• Lead collaborative partnerships across Corrections Victoria, justice agencies and community stakeholders.
• Oversee systems, processes and reporting that support service delivery outcomes.
• Lead and contribute to service design, strategic planning and continuous improvement initiatives.

Skills required

• Demonstrated experience leading and managing complex service delivery environments.
• Strong experience developing and implementing service and quality improvement initiatives.
• Ability to provide authoritative advice and manage complex operational issues.
• Proven stakeholder engagement and relationship management skills.
• Strong strategic thinking, problem-solving and decision-making capabilities.
• Excellent communication skills, including experience preparing high-level advice and reports.

Eligibility

• Relevant tertiary qualification or equivalent experience is desirable.

Successful candidates will be required to undergo pre-employment checks, which may include national police checks and misconduct screening.

To find out more about the role and Forensic Intervention Services, visit our FIS careers microsite or contact our recruitment team at [e-mail].

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Applications close Thursday 8 October 2026 at 11.59pm