Manager, Intake

Department of Justice; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

VPS Grade 6 salary plus super

Flexible working arrangements

Job summary

Department of Justice in Victoria seeks a Manager, Intake Unit to lead statewide intake, referral and placement transfer functions, ensuring access to intervention programmes and services.

You will drive service improvement, provide strategic advice to senior stakeholders and foster collaborations across Corrections Victoria and community partners. The role offers a VPS Grade 6 salary plus super and flexible working arrangements.

Qualifications

• Demonstrated experience leading and managing complex service delivery environments.
• Strong experience developing and implementing service and quality improvement initiatives.
• Ability to provide authoritative advice and manage complex operational issues.

Responsibilities

• Lead and manage statewide intake, referral and allocation processes.
• Drive service improvement initiatives that strengthen operational efficiency and service integrity.
• Provide high-level strategic advice, briefings and recommendations to senior stakeholders.
• Lead collaborative partnerships across Corrections Victoria, justice agencies and community stakeholders.
• Oversee systems, processes and reporting that support service delivery outcomes.
• Lead and contribute to service design, strategic planning and continuous improvement initiatives.

Skills

Leadership

Service improvement

Stakeholder engagement

Strategic thinking

High-level advisory

Communication

Education

Tertiary qualification

Job description

Lead statewide intake functions and drive continuous improvement with Forensic Intervention Services.

• Lead a high-performing statewide intake and referral service
• Make a lasting impact on service access and community safety
• Work collaboratively with stakeholders across Corrections Victoria
• Earn VPS Grade 6 salary plus super

Forensic Intervention Services (FIS) provides evidence-based screening, assessment and intervention services for individuals in custody and the community. We focus on areas such as violent and sexual offending, restorative justice, violent extremism and family violence.

This role is responsible for leading and managing the Intake Unit, ensuring statewide referral, allocation and prison placement transfer functions align with organisational priorities and service commitments.

This is an exciting opportunity for an experienced leader to drive service improvement, influence strategic decision-making and strengthen access to intervention services across Victoria.

How we'll support and reward you

Our work is meaningful and challenging, so we provide opportunities for professional growth and development.

• A leadership role with statewide influence across service delivery and operations.
• Opportunities to contribute to strategic planning and organisational improvement initiatives.
• Exposure to complex stakeholder engagement and executive-level advisory work.
• Ongoing professional development and career growth opportunities.
• Flexible working arrangements.
• A supportive and collaborative workplace focused on continuous improvement.

What you'll do

As the Manager, Intake Unit, you will lead the delivery of statewide intake functions and oversee prison placement transfer activities to ensure eligible individuals can access intervention programmes and services.

You will:

• Lead and manage statewide intake, referral and allocation processes.
• Drive service improvement initiatives that strengthen operational efficiency and service integrity.
• Provide high-level strategic advice, briefings and recommendations to senior stakeholders.
• Lead collaborative partnerships across Corrections Victoria, justice agencies and community stakeholders.
• Oversee systems, processes and reporting that support service delivery outcomes.
• Lead and contribute to service design, strategic planning and continuous improvement initiatives.

Skills required

• Demonstrated experience leading and managing complex service delivery environments.
• Strong experience developing and implementing service and quality improvement initiatives.
• Ability to provide authoritative advice and manage complex operational issues.
• Proven stakeholder engagement and relationship management skills.
• Strong strategic thinking, problem-solving and decision-making capabilities.
• Excellent communication skills, including experience preparing high-level advice and reports.
• Relevant tertiary qualification or equivalent experience is desirable.

Successful candidates will be required to undergo pre-employment checks, which may include national police checks and misconduct screening.

To find out more about the role and Forensic Intervention Services, visit our FIS careers microsite or contact our recruitment team at *************@justice.vic.gov.au.

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.

The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.