Manager, Global KYC Program Office, Compliance

Western Union; Sydney; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Life/Accident Coverage

Superannuation Plan

Paid Time Off

Employee Wellness

Global Recognition

Job summary

Western Union in Sydney seeks a Manager for the Global KYC Program Office to support the Head of Global KYC Compliance. You will lead oversight, enhance program effectiveness, and guide investigations across regions.

You will collaborate with regional Compliance teams to tailor global policies, drive process improvements, and ensure compliant execution of KYC requirements globally. This role demands strong analytical and stakeholder management skills.

Qualifications

• Minimum 5 years AML/CTF/KYC compliance experience.
• Experience interacting with regulatory authorities.
• ACAMS or equivalent AML certification desirable.
• Bachelor’s degree required.
• Strong communication and stakeholder management.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Advise Head of Global KYC on Oversight and Management Procedure.
• Support Australia and Asia-Pacific from a Global KYC standpoint.
• Collaborate with local Compliance teams to adapt global policies.
• Guide KYC Operations on investigations and typologies.
• Draft and maintain Global KYC policies and desk references.
• Develop and execute process enhancements for efficiency.
• Partner with cross-functional teams to align Global KYC program.
• Build relationships with regional and global stakeholders.

Skills

AML/CTF/KYC Compliance

Regulatory interactions

Stakeholder management

Cross-functional collaboration

Analytical thinking

Education

Bachelor's degree in Business, Finance, Law, Risk Management, or related discipline

Tools

Microsoft Office

Visio

Job description

Manager, Global KYC Program Office, Compliance – Sydney, Australia

In this role, you will support the Head of Global KYC Compliance in driving oversight procedures and enhancing program effectiveness. You will leverage your deep expertise in financial crime and compliance investigations to guide KYC Operations, lead process improvements, and maintain global policies. You will also collaborate across regions, build strong stakeholder relationships, and solve complex problems related to the application and enforcement of KYC requirements around the globe.

You will have the opportunity to work in a fast-paced environment that supports enterprise and compliance products from conception to implementation and beyond. This involves working cross-functionally to understand our various global compliance needs, business product needs, and regulatory obligations to formulate requirements and ensure consistent execution of the Global KYC Program across regions.

Role Responsibilities

• Act as a strategic advisor to the Head of Global KYC, supporting the design and implementation of the Global KYC Oversight and Management Procedure.
• Support Australia and the wider Asia-Pacific region from a Global KYC standpoint.
• Collaborate with local Compliance teams as they adapt global KYC policies to comply with local requirements.
• Apply expertise in Compliance, financial crime typologies, and investigative best-practices to help guide and oversee cases handled by KYC Operations.
• Contribute to the drafting, review, and ongoing maintenance of Global KYC policies, procedures, desk references, and related documentation.
• Lead the development and execution of process enhancements that improve compliance effectiveness, operational efficiency, and program scalability.
• Partner with cross-functional teams across global regions to ensure consistent alignment and execution of the Global KYC Program.
• Cultivate strong, collaborative relationships with regional and global stakeholders, facilitating clear and consistent communication with senior leadership.

Role Requirements

• Minimum 5 years of AML/CTF/KYC Compliance experience within regulated financial services, payments, fintech, banking, or money services businesses.
• Experience interacting with regulatory authorities and supporting regulatory examinations is required.
• Bachelor’s degree in business, Finance, Law, Risk Management, Accounting, or a related discipline.
• ACAMS or equivalent AML certification is desirable.
• Experience navigating complex systems and cross-functional environments, translating research and stakeholder feedback into clear Compliance insights and actionable requirements.
• Strong communication and stakeholder management skills, with the ability to effectively present findings, recommendations, and outcomes to both internal and external audiences.
• Demonstrated ability to independently manage multiple priorities, leveraging analytical thinking and problem-solving skills to deliver results in a fast-paced environment.

Additional Skills & Qualifications

• Advanced proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint; experience with Visio is advantageous.
• Strong interpersonal and collaboration skills, with the ability to build effective working relationships and thrive in a team-oriented, cross-functional environment.
• Proven experience leading and empowering high-performing Compliance teams, driving results and fostering engagement within fast-paced, deadline-driven environments.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits you will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your Australia specific benefits include:

• Life / Accident Coverage
• Superannuation Plan
• Paid Time Offs
• Employee Wellness
• Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.

We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-ES1 #LI-Hybrid

Estimated Job Posting End Date: 10-10-2026. This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.