Director, Regulatory Investigation Response (Fixed Term)

Western Union; Sydney; On-site; AUD 260,000 - 360,000; Full time

Benefits offered by this job

Short-term incentives

Life insurance

Development platforms access

In-office 3 days a week

Job summary

Western Union in Sydney seeks a Director, Regulatory Investigation Response to lead AUSTRAC investigation coordination and support compliance leadership within the global network. This fixed-term role will drive cross-functional collaboration and ensure thorough documentation and communication with external counsel.

The successful candidate will bring senior leadership experience, deep regulatory knowledge, and a proven ability to manage complex investigations while reporting to senior

Qualifications

• 10+ years of senior leadership experience leading teams, functions and strategic initiatives.
• Strong regulatory and stakeholder management capability.
• Bachelor's degree in a related discipline; advanced degree preferred; professional certifications encouraged.

Responsibilities

• Investigation Response Leadership & Coordination: lead documentation in AUSTRAC investigations with cross-functional teams.
• Relationship Management: be primary contact for external counsel and internal compliance leaders.
• Risk Management: identify and elevate risks; manage sensitive items with counsel guidance.
• Effective Communication: deliver clear findings and reports to boards and governance forums.

Skills

Senior leadership

Regulatory management

Stakeholder management

Executive reporting

Strategic thinking

Communication

Leadership

Education

Bachelor's degree

Advanced degree preferred

Professional certifications: CAMS ICA PMP PRINCE2 CFE CRCM

Job description

JR0132104

Director, Regulatory Investigation Response (Fixed Term) – Sydney, Australia

The Director, Regulatory Investigation Response will lead internal coordination (from WUFSA and relevant global teams) in support of the AUSTRAC investigation and support the WUFSA Head of Compliance and AML/CTF Compliance Officer in managing the relationship with AUSTRAC and external counsel.

This role requires strong leadership to achieve organizational outcomes, emotional intelligence, strategic insight, and the ability to build and maintain relationships across WUFSA and WU global.

The role is a leadership position and will be supported by other individuals as required.

An opportunity to joinWesternUnion’s Compliance Team on a full-time basis for a24-month period.

Role Responsibilities

• Investigation Response Leadership & Coordination: Lead efforts in organizing and compiling complete and accurate documentation and information in response to the AUSTRAC investigation, collaborating with cross-functional teams (WUFSA and WU global) to ensure thorough preparation and execution.
• Relationship Management: Act as the primary contact for WUFSA’s external counsel; support the WUFSA Head of Compliance and AML/CTF Compliance Officer in maintaining strong relationships and facilitating effective communication.
• Risk Management: Identify and elevate risks to relevant internal stakeholders as early as feasible in the investigation process, leveraging detailed knowledge of internal processes and ecosystems. Work with relevant stakeholders to identify ways to help minimize risks in a timely manner. Identify and manage sensitive and legally privileged items with guidance and support from internal and external counsel.
• Effective Communication: Deliver clear and concise explanations of investigation information and document findings to relevant stakeholders and provide periodic updates on investigation progress (including preparing and presenting reports to Board Directors, senior management and relevant governance forums), as may be required). Ability to lead sensitive and outcome-based communication.

Western Union Competencies

• Customer Focus
• Describe the degree of interaction of this role with customers (internally and/or externally) and the expected influence on the customer value delivery chain.
• Management & Planning
• Describe the extent to which the job will adhere to, follow, or design processes, policies and programs related to work.
• Business Expertise
• Describe how familiar should this role be with the organization, competitors, industry, and commercial environment.
• Leadership
• Select and explain the scope of leadership and if the job holder would directly impact and/or develop people or if it is a role model within its area of work.

Functional Knowledge

• Describe the depth and breadth of business knowledge needed for the role. This includes internal understanding and/or external awareness (clients, competitors, industry trends)

Area of Impact

• Select the appropriate option and describe the impact the job has on the business by measuring the specific organizational entities where the impact will be felt.

Nature of Impact

• The way the job impacts the business by measuring the associated responsibility.

Problem Solving

• Level of knowledge/analytical skills required to resolve and or approach situations that come as part of the role.

Role Requirements

• At least 10+ years of senior leadership experience leading teams, functions, and strategic initiatives, with a proven ability to navigate complex organizational structures and drive successful business outcomes.
• Strong regulatory and stakeholder management capability, including the ability to interpret regulatory requirements and legal considerations, translate them into actionable guidance for internal stakeholders, and leverage knowledge of Western Union's organizational structures and systems.
• Bachelor's degree required in Law, Finance, Business, Risk Management, Accounting, Public Policy, or a related discipline. Advanced degree preferred.
• Industry certifications are strongly preferred: Professional certifications such as CAMS, ICA, PMP, PRINCE2, CFE, CRCM, or equivalent certifications are highly desirable.

Additional Skills

• Advanced expertise in AML/CTF regulatory frameworks, Australian regulatory requirements, remediation program execution, PMO leadership, governance frameworks, risk and issue management, regulatory engagement, executive reporting, change management, project portfolio management, data analysis, and program controls
• Strong knowledge of AUSTRAC expectations and regulatory remediation practices is highly desirable.
• Advanced communication, executive presence, stakeholder management, negotiation, influencing skills, regulatory relationship management, strategic thinking, problem solving, decision-making, conflict resolution, leadership, organizational agility, and ability to drive results under significant regulatory scrutiny and demanding deadlines.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

BENEFITS AND OTHER DETAILS

You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).

Your Australia Specific Benefits Include

• Life / Accident Coverage
• Superannuation Plan
• Paid Time Offs
• Employee Wellness
• Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date

09-19-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.