Manager Enterprise Application

Renaissance InfoSystems; City of Brisbane; On-site; AUD 180,000 - 240,000; Full time

Job summary

Renaissance Info Systems is hiring for a Brisbane-based Enterprise Applications Lead contract role. You will oversee end-to-end service delivery for a portfolio of enterprise applications, aligning with business needs and regulatory requirements.

The role requires 12+ years in enterprise application management, 5+ years in portfolio leadership, strong ITIL discipline, and experience with SaaS and COTS apps. Collaboration with vendors, offshore teams, and stakeholders is essential.

Qualifications

• 12+ years of enterprise application management experience.
• 5+ years leading enterprise application portfolios.
• Experience managing SaaS and COTS business applications.
• Strong stakeholder management and executive communication skills.
• Experience with multi-tiered, distributed architectures and offshore teams.
• ITIL experience with exposure to ServiceNow.

Responsibilities

• Own end-to-end service delivery across the enterprise application portfolio.
• Ensure application availability, performance, reliability, and user satisfaction.
• Manage incidents, changes, and releases in line with ITIL practices.
• Lead major incident resolution and critical application recoveries.
• Drive vendor governance, SLAs, and performance reviews.
• Coordinate testing, UAT, deployment planning, and release governance.
• Develop roadmaps, modernization, and optimization initiatives.

Skills

Stakeholder management

Executive communication

ITIL

SaaS management

Leadership

Tools

ServiceNow

Job description

About Us: Renaissance Info Systems is a technology and digital recruitment agency, connecting contract and permanent professionals with clients across Asia-Pacific. We aim to differentiate ourselves through our level of responsiveness, and our understanding that comes from being an IT recruitment agency from the IT Industry. Our recruiters balance sophisticated and simple inter-personal techniques to assure a strong candidate network. Know More: http://www.reninfo.com.au

I’m hiring for a client in Brisbane for an Enterprise Applications Lead role. This is a contract opportunity for an experienced enterprise applications professional with strong service delivery, application portfolio, vendor governance, and stakeholder management experience.

Experience:

12+ years enterprise application management

Position Summary:

The Enterprise Applications Lead is accountable for the end-to-end management, governance, support, enhancement, and continuous improvement of a portfolio of enterprise business applications supporting Finance, HR, Collaboration, Quality, Aged Care Community functions.

The role serves as the primary liaison between business stakeholders, application vendors, managed service providers, and internal technology teams to ensure application stability, service excellence, regulatory compliance, and business value realization.

Key Responsibilities

Service Delivery & Operational Governance

• Own end-to-end service delivery across the enterprise application portfolio.
• Ensure application availability, performance, reliability, and user satisfaction.
• Manage incident, service request, problem, change, and release processes aligned with ITIL practices.
• Lead major incident resolution and business-critical application recoveries.
• Establish service health dashboards and operational reporting.

Application Lifecycle Management

• Govern application roadmaps, upgrades, patching, vendor releases, and technical debt management.
• Drive application rationalization, modernization, and optimization initiatives.
• Ensure lifecycle compliance from onboarding through retirement.

Vendor & Third-Party Management

• Manage relationships with application vendors and managed service providers.
• Monitor contractual obligations, SLAs, KPIs, and support performance.
• Liaise with SIAM for vendor performance reviews and escalation management.

Change, Release & Enhancement Management

• Oversee application enhancements through Agile ways of working.
• Coordinate testing, UAT, deployment planning, and release governance.
• Ensure successful delivery of business improvement initiatives.
• Ensure compliance with organizational policies and regulatory requirements.
• Support internal and external audit activities.
• Maintain risk registers and remediation plans.
• Drive security and access governance across enterprise platforms.
• Identify automation and optimization opportunities.
• Lead cost reduction and efficiency improvement initiatives.
• Utilize platform analytics to improve user adoption and business outcomes.
• Lead application support teams, analysts, vendors, and SMEs.
• Provide technical and functional leadership across the portfolio.
• Develop support capability, documentation standards, and operational maturity.
• Possess strong communication skills.

Required Skills & Experience

• 12+ years of enterprise application management experience.
• 5+ years leading enterprise application portfolios.
• Experience managing SaaS and COTS business applications.
• Strong stakeholder management and executive communication skills.
• Experience working with multi-tiered and distributed architectural landscapes.
• Experience working with offshore and distributed support teams.
• Experience leading application transitions and service stabilization programs.
• Strong ITIL experience with preferred exposure in ServiceNow.

Technical Expertise

Service Management

• Release Management

Reporting & Analytics

• Audit & Compliance Reporting

Security & Compliance

• Information Security Controls

Preferred Qualifications

• Experience in Community Care, Aged Care is preferred
• Exposure to Digital Transformation and Enterprise Application Modernization Programs