Manager, Education Support

University of Sydney; Sydney; Hybrid; AUD 118,000 - 144,000; Full time

Job summary

The University of Sydney in Sydney, NSW, is seeking a Manager, Education Support to lead a high-performing education support team within the School of Medical Sciences. This on-site role requires a minimum four days in the campus and one day hybrid work, reporting to academic leaders and driving continuous improvement in education delivery.

You will partner with academic leaders to implement education strategies, policies, and initiatives, ensuring exceptional program delivery and stakeholder

Qualifications

• significant leadership experience managing professional teams
• experience implementing strategic initiatives in large organisations
• exceptional stakeholder engagement and relationship-building
• change management and continuous improvement experience
• strong problem-solving and analytical skills
• excellent communication and influencing skills

Responsibilities

• lead and develop a high performing team with culture of collaboration and service excellence
• drive implementation of education strategies and initiatives aligned with priorities
• partner with academic leaders to identify opportunities for improvement and program performance
• monitor operations, manage risks, and solve complex challenges to program delivery
• build relationships with internal and external stakeholders across the Faculty
• oversee education administration, compliance, reporting, governance, and records
• champion a student-centred approach to service delivery and excellence

Skills

Leadership

Stakeholder engagement

Change management

Strategic planning

Communication

Job description

• Full time, fixed term position until October 2027
• Lead and inspire a high-performing education support team supporting the delivery of education in the Faculty of Medicine and Health
• Partner with academic leaders to drive operational excellence, service innovation, and continuous improvement across the School of Medical Sciences
• Base Salary starting at $131,108 + 17% superannuation

About the opportunity

The Faculty of Medicine and Health is committed to transforming healthcare through excellence in education, research, and clinical practice. As one of Australia's leading health faculties, we are shaping the future of healthcare by developing outstanding graduates, advancing research, and strengthening partnerships across the health sector.

We are seeking an experienced and collaborative leader to join our Education Portfolio as Manager, Education Support. In this pivotal role, you will provide strategic and operational leadership to the education support team within the School of Medical Sciences, ensuring the effective delivery of educational programs and services while driving continuous improvement and service excellence.

There is a requirement for this position to be on-site a minimum of 4 days a week, with a 1 day a week hybrid working. Hybrid working options will be decided with your manager if you are successful in this position.

Please note that these roles are not open to current University of Sydney students.

This is an outstanding opportunity for an experienced people leader who thrives in complex environments, enjoys building strong stakeholder relationships, and is passionate about supporting high-quality education outcomes.

Your key responsibilities will be to:

• lead and develop a high performing team, fostering a culture of collaboration, accountability, and service excellence
• drive the implementation of education strategies, policies, and initiatives aligned with Faculty and University priorities
• partner with academic leaders to identify opportunities for continuous improvement and enhance program performance
• monitor operational outcomes, manage risks, and develop solutions to complex challenges impacting program delivery
• build and maintain effective relationships with internal and external stakeholders across the Faculty of Medicine and Health and the broader University community
• oversee education administration, compliance, reporting, governance, and record management activities
• champion a student-centred approach to service delivery and operational excellence.

About you

• significant leadership experience managing professional teams and delivering high-quality operational outcomes
• demonstrated success implementing strategic initiatives and translating organisational priorities into effective local practices
• exceptional stakeholder engagement skills, with the ability to build trusted partnerships across diverse groups
• experience leading change, improving processes, and driving continuous improvement initiatives
• strong problem-solving, analytical, and decision-making capabilities
• excellent communication and influencing skills, with the confidence to provide advice to senior leaders
• experience within higher education, health, or other large and complex organisations will be highly regarded
• a commitment to fostering an inclusive, collaborative, and high-performing team culture.

Sponsorship / work rights for Australia

Work Rights: you must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University's obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.

© The University of Sydney

The University reserves the right not to proceed with any appointment.