Manager, Device Test Lab and Program

Singtel Group; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive remuneration

Employee discounts

Flexible working

Parental leave

Professional development

Diversity and inclusion initiatives

Counselling and wellbeing services

Job summary

Optus is seeking a leader to drive end-to-end testing, certification and quality assurance for fixed and mobile devices and software releases. You will own the device testing portfolio, define standards, govern testing programs and guide 60+ device launches annually across multiple networks.

You'll lead vendor relationships, build high-performing teams, and drive continuous improvement through automation and risk-based readiness for successful product launches in a hybrid Australia-wide

Qualifications

• Proven experience leading device, network or technology testing and quality assurance functions.

Responsibilities

• Own the strategy, planning, governance, resourcing and delivery of the fixed and mobile device testing portfolio.
• Define and maintain testing standards, methodologies, certification criteria and governance processes.
• Lead end-to-end device, software, interoperability, performance and network testing activities.
• Manage defect resolution, risk assessment, issue escalation and certification decisions to support successful launches.
• Provide device readiness recommendations and clear communication of launch risks and mitigation plans.
• Oversee the device testing laboratory roadmap, including equipment, tooling, environments, maintenance and budget management.
• Lead vendor and stakeholder relationships while developing team capability, driving continuous improvement, automation and testing efficiency.

Skills

Device testing leadership

Test strategy

Governance

Defect management

Risk assessment

Release readiness

Portfolio management

People leadership

Stakeholder influence

Job description

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Every day, millions of Australians connect, work, stream, and stay in touch on the Optus network. When it works seamlessly, it's easy to take for granted. But behind it is a team making thousands of decisions every day - decisions that keep people, businesses and communities connected.

Lead the end-to-end testing, certification and quality assurance of Optus fixed and mobile devices and software releases, ensuring compliance with network, customer and regulatory requirements. Own the device testing portfolio, including planning, governance, prioritisation and delivery for more than 60 device launches annually. Drive the ongoing development and operation of the device testing capability, providing risk-based recommendations and readiness assessments to support successful product launches.

WhatYou’llDo

• Own the strategy, planning, governance, resourcing and delivery of the fixed and mobile device testing portfolio.
• Define and maintain testing standards, methodologies, certification criteria and governance processes.
• Lead end-to-end device, software, interoperability, performance and network testing activities.
• Manage defect resolution, risk assessment, issue escalation and certification decisions to support successful launches.
• Provide device readiness recommendations and clear communication of launch risks and mitigation plans.
• Oversee the device testing laboratory roadmap, including equipment, tooling, environments, maintenance and budget management.
• Lead vendor and stakeholder relationships while developing team capability, driving continuous improvement, automation and testing efficiency.

WhatYou’llBring

• Proven experience leading device, network or technology testing and quality assurance functions.
• Strong knowledge of fixed and mobile devices, interoperability, software releases and certification processes.
• Expertise in test strategy, governance, defect management, risk assessment and release readiness.
• Experience establishing and operating technical testing laboratories, including tooling, equipment and lifecycle management.
• Strong program and portfolio management capability, including prioritisation, capacity planning and budget oversight.
• Demonstrated people leadership experience, including coaching, capability development and building high-performing teams.
• Ability to influence stakeholders, vendors and suppliers while translating complex technical risks into clear business outcomes.

The good stuff …

• Competitiveremunerationand employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, includingadditional'Connected’ days to focus on culture, family, health, community, orwhatever’simportant to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.

We also want to do our best to make our recruitment process inclusive. If yourequireany adjustments or accessibility support, please email [e-mail] or call 1800 309 170.We’rehere to help. When you contact us, pleaseadviseyour preferred method of contact and we will be in touch within 48 hours. For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity .