Manager, Data Analytics, Clerk Grade 11/12

NSW Ombudsman; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Benefits offered by this job

Hybrid work

35-hour work week

Close to Town Hall station

Fitness passport

Career growth opportunities

Job summary

The NSW Ombudsman is seeking a Manager, Data Analytics in Sydney CBD with hybrid and flexible working options. You will lead the Data Analytics Unit, deliver analyses for complaints handling and executive decisions, and drive automation of KPI reporting. The role requires strong SQL, Power BI, people management, and cloud data platform experience.

Salary up to $202,453 plus superannuation and annual leave loading; 35-hour week with hybrid work arrangement and close to Town Hall station.

Qualifications

• Strong SQL and analytical capability; interrogate data systematically and review work for quality.
• Power BI and reporting expertise; automate KPI reporting and dashboards for operational and executive use.
• Proven people management experience including coaching and performance management.
• Excellent stakeholder communication; translate technical findings for non-technical leaders.
• Strong judgement and delivery skills; manage multiple requests with quality under tight deadlines.
• Sound development practices: version control, testing, documentation and peer review.
• Data modelling and engineering oversight; supervise data pipelines and structures.
• Modern cloud data platform experience; Azure preferred, other cloud acceptable.

Responsibilities

• Lead the Data Analytics Unit with up to 6 reports across analytics, engineering and business analysis.
• Deliver analyses to support complaints handling, investigations and executive decisions; identify trends and improvement opportunities.
• Provide technical leadership and hands-on review of analyses, data models and pipelines.
• Automate KPI and reporting processes; centralise reporting to reduce manual effort.
• Develop Power BI reporting; enhance dashboards for operations and boards.
• Improve data quality after ERP rollout; resolve inconsistencies between systems.
• Oversee the survey program and stakeholder feedback to improve services.
• Manage priorities and develop the team while ensuring privacy and security controls.

Skills

SQL and analytics

Power BI reporting

People management

Stakeholder communication

Judgement and delivery

Development practices

Data modelling and engineering

Cloud data platforms (Azure)

Data analytics/ policy background

Education

Relevant tertiary qualifications or equivalent

Job description

Vacancy: Manager, Data Analytics, Clerk Grade 11/12 Strategy, Governance, Risk and Data Branch

Location: Sydney CBD with hybrid and flexible working options.

Employment: Ongoing/Temporary

Salary Range: Up to $202,453. Package includes salary ($154,231 - $178,369), employer's contribution to superannuation and annual leave loading

About the NSW Ombudsman

Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.

We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.

Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport – to name a few!

We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.

We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.

The role

• Lead the Data Analytics Unit, with up to 6 reports across analytics, engineering and business analysis. Report to the Director, Strategy, Governance, Risk and Data.
• Deliver analysis that supports complaints handling, investigations and executive decisions, identifying trends, emerging issues and opportunities to improve services.
• Provide technical leadership and contribute hands-on when needed, reviewing analysis, data models and pipelines to ensure outputs are accurate, reliable and reusable.
• Automate KPI and reporting processes, moving reporting from local files onto a central platform and reducing manual effort.
• Develop Power BI reporting, improving operational dashboards and building towards executive and board-level dashboards.
• Improve data quality following the new ERP rollout, resolving inconsistencies between old and new systems and strengthening confidence in reporting.
• Oversee the survey program and stakeholder feedback, using findings to improve services and potentially introduce more timely feedback.
• Manage priorities and develop the team, balancing ongoing reporting, project work and ad hoc requests while maintaining appropriate privacy and security controls.

About You

• Strong SQL and analytical capability - the highest priority. Able to interrogate data systematically, identify quality issues, challenge findings and review the team’s technical work.
• Power BI and reporting capability - experience delivering dashboards, KPI reporting and automation that help operational teams and executives make decisions. Python is used by the team, so familiarity would be valuable.
• Proven people management - at least one substantive team management role, including coaching, performance management and developing technical staff.
• Excellent stakeholder communication - able to explain technical findings clearly to non-technical leaders, understand business needs and provide practical advice.
• Strong judgement and delivery skills - comfortable working independently, prioritising competing requests and maintaining quality under tight deadlines.
• Sound development practices - experience with version control, collaborative development, testing, documentation and peer review.
• Data modelling and engineering oversight - experience directing or supervising data integration, pipelines and data structures, with enough technical depth to guide delivery and troubleshoot issues.
• Modern cloud data platform experience. Azure is preferred, but experience with another cloud platform is acceptable.
• Relevant tertiary qualifications or equivalent experience in data analytics, research, policy analysis or a related discipline.

What can we offer?

• Competitive salary and future growth opportunities within NSW Ombudsman
• Flexibility and the capacity to work in a hybrid way
• Work life balance with a 35-hour work week
• Close to public transport - office is adjacent to Town Hall Train Station
• Wonderful team environment and culture
• Fitness passport

Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check; signed understanding and acceptance of a range of policies; two statutory declarations relating to conflicts of interest, arrests, charges, convictions and a health declaration.

The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders, and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.

The NSW Ombudsman has achieved Disability Confident Recruiter status, awarded by the Australian Disability Network. We are committed to continuing this journey through inclusive recruitment practices to ensure candidates have a positive experience in every step of the recruitment process.