Manager, Crewing & Recovery

Qantas Airways; Melbourne; On-site; AUD 180,000 - 250,000; Full time

Benefits offered by this job

Staff travel program

Staff travel discount

Job summary

Jetstar is seeking a Manager, Crewing & Recovery to lead the Crewing and Training Recovery functions across Flying Operations and Cabin Crew. Based at the Jetstar Headquarters in Docklands, Melbourne, you will ensure rosters are efficiently resourced and delivered in line with policy.

You will lead the crewing and training recovery teams, oversee third-party support (travel, accommodation, transport) and manage crew training, compliance, and regulatory requirements.

Qualifications

• 7+ years’ experience in airline operations.
• 3–5 years in a leadership role.
• Business or Aviation degree, or equivalent industry experience.
• Strong experience building and managing relationships with senior stakeholders.
• Proven ability to drive business performance and deliver results.
• Experience delivering programs and cross-functional initiatives in complex environments.
• Strong negotiation, communication, organisational and influencing skills at senior levels.

Responsibilities

• Lead the Crewing & Recovery team to deliver optimal rostering outcomes.
• Oversee all crewing-related third-party support, including travel, accommodation and transport.
• Oversee onshore and offshore crew training, checking and development.
• Monitor crew compliance with industrial, regulatory and company requirements.
• Develop training for Crewing and Training Recovery Officers balancing delivery with operations.
• Partner with internal and external training providers to resolve escalations.
• Identify opportunities to improve roster planning and delivery while controlling costs.

Skills

Leadership

Stakeholder management

Negotiation

Communication

Organisational skills

Customer experience

Safety commitment

Education

Business or Aviation degree, or equivalent industry experience

Job description

• Lead a critical Crewing & Recovery function, balancing workforce, training and operational requirements.
• Permanent opportunity based at our Jetstar Headquarters in Docklands
• Take off with exclusive employee benefits, including our world-class staff travel program

Your opportunity

As the Manager, Crewing & Recovery, you’ll be accountable for Crewing and Training Recovery across Flying Operations and Cabin Crew. This role is integral to Jetstar’s Operations Control Centre, ensuring flights are efficiently resourced and delivered in line with established policies and procedures.

Reporting to the Senior Manager Workforce Planning Operations, you’ll lead our crewing and training recovery teams, maintaining the workforce plan from roster publication through to day-of-operations delivery. The role also oversees all crewing-related third-party support functions, including duty travel, accommodation and transport.

You’ll be responsible for:

• Leading, coaching and developing the Crewing & Recovery team to deliver exceptional customer service and optimal rostering outcomes that protect scheduled flying.
• Overseeing all crewing-related third-party support, including duty travel, accommodation and transport.
• Overseeing onshore and offshore crew training, checking and development.
• Monitoring crew compliance with industrial, regulatory and company requirements, including investigations into breaches and near-miss events.
• Developing training for Crewing and Training Recovery Officers, balancing training plan delivery with day-of-operations crewing requirements.
• Partnering with internal and external training providers to resolve training delivery escalations.
• Identifying opportunities to improve roster planning and delivery, reducing costs while maintaining operational resilience and crew engagement.
• Influencing crewing-related expenditure of up to $100 million annually, including worked days off, accommodation and transport costs.

You’ll have:

• 7+ years’ experience in airline operations, including 3–5 years leading teams.
• A Business or Aviation degree, or equivalent industry experience.
• Strong experience building and managing relationships with senior stakeholders.
• A proven ability to drive business performance, manage team performance and deliver results.
• Experience delivering programs and cross-functional initiatives within complex environments.
• Strong negotiation, communication, organisational and influencing skills at senior levels.
• A passion for delivering a great customer experience.
• Extensive knowledge of Jetstar products, processes and policies is advantageous.
• A strong and demonstrated commitment to safety.

Your life at Jetstar is unlike any other

Put the craft in aircraft:

There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group’s A320/1, B787 and A321 Freighters.

Live the travel dream:

You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday:

Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar:

For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s takeoff together

Applications close: Sunday 25th October 2026.