Manager, Advice Efficiency & Enablement

AustralianSuper; Melbourne; On-site; AUD 140,000 - 180,000; Full time

Job summary

AustralianSuper is seeking a Manager, Advice Efficiency & Enablement for a 12-month fixed-term contract in Melbourne. Reporting to the Principal, Comprehensive Advice, the role leads a team of advisers and supports efficient, compliant advice processes across the fund.

You will apply deep knowledge of advice operations, coach a mixed skills team, and drive continuous improvement in advice implementation and reporting.

Qualifications

• Strong knowledge of advice operations, processes & technology.
• Proven experience in managing advice operations and driving efficiencies in large advice functions.
• Deep understanding of the needs of financial advisers and supporting functions.
• Excellent interpersonal and communication skills and the ability to work effectively with a range of people across all organisational levels.
• Ability to develop, coach and motivate a team with mixed skills, experience and ability.

Responsibilities

• Drive efficient and compliant advice processes within the Comprehensive Advice channel.
• Lead and support continuous improvement through the Advice Enablement function.
• Lead and drive efficiencies within the Advice Implementation function.
• Lead the Advice Coaching function.
• Report on performance of the Comprehensive Advice channel and support related reporting obligations.
• Manage agreements with external suppliers and partners supporting advice delivery.

Skills

Advice operations

Process improvement

Financial advisers

Communication skills

Team coaching

Time management

Data analytics

Reporting

Education

Bachelor's degree

RG146 compliant

Job description

Job Description

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That ’ s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.

Your New Role (12-month fixed term)

Reporting to the Principal, Comprehensive Advice, the Manager, Advice Efficiency & Enablement is responsible for key functions supporting the delivery of comprehensive financial advice to members, as well as driving efficient and compliant advice processes within the Fund's Comprehensive Advice channel. The successful applicant will have proven experience in advice operations, and managing and driving efficiencies in advice processes for large advice functions with a strong working knowledge of advice processes and technology.

Key duties include but are not limited to;

• Driving efficient and compliant advice processes within the Fund's Comprehensive Advice channel, which is comprised of a team of internal financial advisers and a large network of external financial advisers
• Leading and supporting continuous improvement through our Advice Enablement function
• Leading and driving efficiencies within our Advice Implementation function
• Leading our Advice Coaching function
• Reporting on performance of the Fund’s Comprehensive Advice channel and supporting reporting obligations for the broader Guidance & Advice team
• Managing agreements with external suppliers and partners which support the delivery of comprehensive advice to members

What You’ll Need

• Strong knowledge of advice operations, processes & technology
• Proven experience in managing advice operations and driving efficiencies in advice processes for large advice functions
• Deep understanding of the needs of financial advisers and supporting functions
• Excellent interpersonal and communication skills and the ability to work effectively with a range of people across all organisational levels
• The ability to develop, coach and motivate a team with mixed skills, experience and ability
• Demonstrated ability to work under pressure, set and manage multiple conflicting priorities and meet specified timeframes
• Strong analytical skills with the ability to draw key insights from data/reporting and convert to actions
• Demonstrated experience in developing performance reporting
• Strong technical knowledge of superannuation
• RG146 compliant
• Relevant bachelor’s degree (desirable)

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

What’s Next

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy.

https://www.australiansuper.com/careers/candidate-privacy-notice

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.