Maintenance Support Officer

City of Perth; Perth; On-site; AUD 91,000 - 97,000; Full time

Job summary

The City of Perth is seeking a Maintenance Support Officer to coordinate maintenance across Council properties including the City’s CBD assets. You will manage service requests, support contractor oversight, and maintain records to ensure timely delivery and compliance.

Based in a CBD location, this full-time, permanent role offers a salary of AU$91,923 to AU$97,346 plus super. You will work with a collaborative Facilities Management team focused on community service.

Qualifications

• Experience in facilities maintenance or site services.
• Ability to build relationships with internal and external stakeholders while delivering customer service.
• Strong teamwork and collaboration.
• Excellent interpersonal, written and verbal communication skills.
• Experience using computerised systems and MS Office applications.
• Knowledge of workplace health and safety responsibilities and safe working practices.

Responsibilities

• Coordinating service requests and work orders to support the timely delivery of planned and reactive maintenance.
• Supporting the management of contractors and contracts, including monitoring performance, identifying deficiencies and assisting with variations.
• Conducting quotation and tender activities, preparing purchase requisitions and verifying contractor quotes and payment claims.
• Maintaining accurate maintenance records, databases, procedures, permits and key and access-control systems.
• Monitoring expenditure and preparing reports, minutes and other operational documentation; and
• Providing responsive, knowledgeable and customer-focused support to City employees, contractors and members of the public.

Skills

Facilities maintenance

Customer service

Teamwork

Communication

MS Office

WH&S compliance

Job description

Commercial Services | Property Management Services

• $91,923 to $97,346 per annum, plus superannuation
• Full-time, permanent
• CBD location

As the capital city of Western Australia, the City of Perth is a Local Government that is ambitious for the future. To achieve our aims, we recruit the very best people who understand the City exists to enable and deliver the aspirations of the community.

The Opportunity

As the Maintenance Support Officer at the City of Perth, you will coordinate and process enquiries relating to planned, reactive and corrective maintenance across a diverse portfolio of City properties, including Council House, Perth Town Hall, the City of Perth Library and the City’s car parks.

Reporting to the Facilities Management Planner within our Facilities Management team, your responsibilities would primarily include:

• Coordinating service requests and work orders to support the timely delivery of planned and reactive maintenance;
• Supporting the management of contractors and contracts, including monitoring performance, identifying deficiencies and assisting with variations;
• Conducting quotation and tender activities, preparing purchase requisitions and verifying contractor quotes and payment claims;
• Maintaining accurate maintenance records, databases, procedures, permits and key and access-control systems;
• Monitoring expenditure and preparing reports, minutes and other operational documentation; and
• Providing responsive, knowledgeable and customer-focused support to City employees, contractors and members of the public.

About You

To succeed in this role, you will possess:

• Demonstrated experience in facilities maintenance, general site services or a related environment;
• The ability to build effective relationships with internal and external stakeholders while delivering exceptional customer service;
• Strong teamwork skills and the ability to work cooperatively, share information and recognise the contributions of others;
• Excellent interpersonal, written and verbal communication skills;
• Experience using computerised systems and Microsoft Office applications; and
• Knowledge of workplace health and safety responsibilities and a commitment to safe working practices.

Experience using building and maintenance management systems, access-control or surveillance systems, or working within local government would be highly regarded.

You must also be available to participate in an on-call roster, including after-hours, weekend and public holiday coverage, to meet operational requirements.

If your experience and capabilities match these criteria, we welcome your application.

Above all, you will live our values of Commitment, Teamwork, Courage and Respect that allow us to come together to lead and support the community.

Please view the attached Application Pack to learn more about the role and working at the City.

Eligibility

To be eligible to work for us, you will need to demonstrate:

• A right to work in Australia, such as a birth certificate, current passport or current visa;
• A current ‘C’ class Australian driver’s licence; and
• A satisfactory National Police Clearance dated within the past three months.

Canvassing of Elected Members during the recruitment process will disqualify your application.

Applicants may also be considered for similar positions within the City of Perth.

We’re continuing to build a gender-equitable team and a culture that’s just as diverse, inclusive and welcoming as the City of Perth community. We encourage applications from people of all ages, cultures, including Aboriginal and Torres Strait Islander peoples, abilities, sexual orientations and gender identities.

For further information please contact Anna Shepherd, Facilities Management Planner, 08 9461 3371 or e-mail: [e-mail].