Maintenance Manager - Retail

BIC Consolidated; City of Maribyrnong; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

Inclusive working environment

Career development

Job summary

BIC Consolidated is seeking an experienced Maintenance Manager to lead maintenance and facilities services across a key retail site. You will manage maintenance teams, contractors and client relationships, ensuring safe, efficient delivery and compliance with WHS and environmental requirements. Strong communication and budgeting skills are essential.

Join a team focused on safety, service and continuous improvement within a busy retail environment.

Qualifications

• Minimum of three years' experience managing facilities or maintenance in retail.
• Proven ability to lead maintenance teams and contractors.
• Strong client and stakeholder management skills.
• Experience planning and overseeing maintenance budgets.

Responsibilities

• Lead day-to-day delivery of maintenance and facilities services across the site (retail).
• Manage planned, preventative and reactive maintenance programs.
• Lead, support and coordinate maintenance staff, contractors and subcontractors.
• Build strong working relationships with client, tenants and internal stakeholders.
• Monitor contractor performance against service levels and contracts.
• Coordinate workforce planning and resources for operational coverage.

Skills

Leadership

Stakeholder management

WHS knowledge

Contractor management

Budget management

Tools

MS Office

FM systems

Job description

BIC Consolidated is seeking an experienced Maintenance Manager to lead maintenance and facilities services across a key retail site.

This is a hands- on leadership role for someone who understands the pace and expectations of a retail environment and can confidently manage maintenance teams, contractors, client relationships, compliance and day- to- day operational priorities.

You will play an important role in ensuring maintenance services are delivered safely, efficiently and to a high standard, while building strong relationships with the client, tenants, contractors and internal stakeholders.

The Role

As Maintenance Manager, you will be responsible for the overall delivery of planned, preventative and reactive maintenance services across the site.

Working closely with the client and operational teams, you will coordinate resources, contractors and maintenance activities, manage service delivery and budgets, and ensure contractual and compliance requirements are consistently met.

This role would suit an experienced facilities or maintenance professional who is comfortable managing competing priorities, solving operational issues and leading teams in a busy retail environment.

Key Responsibilities

• Lead the day-to-day delivery of maintenance and facilities services across the site.
• Manage planned, preventative and reactive maintenance programs.
• Lead, support and coordinate maintenance staff, contractors and subcontractors.
• Build strong working relationships with the client, tenants, contractors and internal stakeholders.
• Monitor contractor performance against agreed service levels and contractual requirements.
• Coordinate workforce planning and resources to ensure appropriate operational coverage.
• Manage operational budgets and monitor expenditure.
• Identify opportunities for cost efficiencies, service improvements and additional works.
• Scope and prepare quotations for additional maintenance works where required.
• Ensure compliance with WHS, environmental, legislative and company requirements.
• Conduct site inspections, identify hazards and ensure corrective actions are completed.
• Support incident investigations and ongoing risk management.
• Maintain accurate maintenance records, reports and performance information.
• Promote a strong safety culture and a high standard of customer service across the site.

About You

To be successful in this role, you will have:

• A minimum of three years' experience managing facilities or maintenance services within a retail environment, ideally within a shopping centre or large commercial asset.
• Experience leading maintenance teams, contractors and site-based personnel.
• Strong client and stakeholder management skills.
• Experience managing planned and reactive maintenance programs.
• Sound knowledge of WHS, compliance and facilities maintenance requirements.
• Experience managing operational budgets and contractor performance.
• The ability to identify, scope and quote additional maintenance works.
• Strong organisational and problem-solving skills.
• Clear written and verbal communication skills.
• Confidence using Microsoft Office and maintenance or facilities management systems.
• Current Australian working rights.

Most importantly, you will be practical, reliable and comfortable taking ownership of day-to-day site operations while maintaining strong relationships with the people around you.

Why Join BIC Consolidated?

At BIC Consolidated, our values are Safety, Respect, Teamwork, Commitment to Employees, Honesty and Customer Focus.

We offer:

• A supportive and inclusive working environment.
• The opportunity to lead maintenance delivery within a busy retail environment.
• Exposure to a broad range of facilities, contractors and operational stakeholders.
• Opportunities for professional development and career progression.
• A competitive remuneration package.
• The opportunity to work with an established facilities services provider focused on safety, service and continuous improvement.

If you have strong retail maintenance experience and enjoy leading people, managing operational challenges and building trusted client relationships, we would like to hear from you.

BIC Consolidated is an Equal Opportunity Employer and encourages Aboriginal and Torres Strait Islander peoples to apply.