Mail Room Clerk

GJK Facility Services; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

GJK Training Academy

Flare Employee Benefits

Employee Assistance Program

Events & Activities

Team Celebrations

Job summary

GJK Facility Services in Hawthorn VIC seeks a highly organised Mail Room Clerk to join on a casual basis. You will manage daily mail operations, logging parcels, and coordinating with couriers and staff to ensure timely delivery.

Strong data entry, attention to detail, and proficient MS Office skills are essential. Training will be provided, and you must maintain professional presentation and customer service.

Qualifications

• Experience in a mail room, logistics, warehouse or administration role (desired) but not essential.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Confident computer skills, including email and Microsoft Office.
• Well organised, with the ability to manage multiple tasks and meet daily deadlines.
• Current Police Clearance no older than 6 months or willing to obtain.
• Professional presentation and customer service.
• Own and maintain a smart phone (to access work apps).

Responsibilities

• Open and close the Mail Room daily and log parcel management.
• Monitor the Mail Room inbox and respond to staff requests.
• Receive deliveries from couriers and postal services.
• Enter parcel details, sort, allocate and store parcels.
• Notify staff when parcels arrive and release on collection.
• Organise student resident parcels for collection by porters.
• Process, book and dispatch outgoing parcels with the courier.
• Maintain records and documentation, including invoices.
• Update the outgoing parcel tracking sheet and daily statements to Australia Post.
• Adhere to HSEQ policies and deliver excellent customer service.

Skills

Data entry

Attention to detail

Customer service

Organisation

Manual handling

Police clearance

Tools

Microsoft Office

Job description

It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.

We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.

Our core service offerings are cleaning, grounds, restoration, maintenance and facility support services, with experience across a diverse range of markets, including education, government, health, commercial, transport and industrial.

With a national footprint and workforce of over 4,000, a strong focus on safety, long-standing customer relationships and over 40 years of experience, we are a purpose-led organisation.

We are a diverse family, supporting each other to do our best and help make a difference.

We are seeking an organised and detail-oriented Mail Room Clerk to join our team based in Hawthorn VIC, on a Casual basis.

The Position:

• Opening and closing the Mail Room each day, including setting out signage and logging into the parcel management system
• Monitoring the Mail Room inbox and responding to staff requests and enquiries
• Receiving incoming deliveries from couriers and postal services, including Australia Post, FedEx and StarTrack
• Accurately entering parcel details into the system, then sorting, allocating and storing parcels
• Notifying staff by email when parcels arrive and releasing parcels on collection, ensuring all items are recorded and accounted for
• Separating and organising student resident parcels for collection and delivery by porters
• Processing, booking and dispatching outgoing parcels with the appropriate courier or postal service
• Maintaining accurate records and documentation, including invoices for outgoing parcels
• Updating the outgoing parcel tracking sheet and submitting the daily statement to Australia Post
• Must adhere to all HSEQ Policies & Procedures
• Delivery of excellent customer service and positive communication to all staff and customers
• Experience in a mail room, logistics, warehouse or administration role (desired) but not essential
• Full Training will be provided
• Strong data entry skills with a high level of accuracy and attention to detail
• Confident computer skills, including email and Microsoft Office
• Well organised, with the ability to manage multiple tasks and meet daily deadlines
• Able to perform manual handling tasks, including lifting and moving parcels
• Current Police Clearance no older than 6 months or willing to obtain
• Professional presentation and customer service
• Own and maintain a smart phone (to access work apps)

What can GJK offer in return?

At GJK, we're committed to creating better experiences for our people, with benefits that support your development, wellbeing and connection with your team.

• GJK Training Academy - Access professional development and leadership programs through our dedicated GJK Training Academy
• Flare Employee Benefits - Enjoy exclusive discounts, offers and savings through our Flare employee benefits program.
• Employee Assistance Program - Complimentary and confidential EAP support to help support your health and wellbeing.
• Events & Activities - Connect with colleagues through team events, activities and celebrations throughout the year.
• Team Celebrations - Regular morning teas and celebrations for birthdays, new starters, milestones and special occasions.

At GJK, you'll have the support of a dedicated team and the opportunity to build your career within a growing national organisation.

GJK is an equal opportunity employer, and we encourage applications from diverse backgrounds.

Any information provided to GJK Facility Services with respect to your application will be accessible only to those involved in the recruitment process. It will be used only for the purposes of recruitment and will be held securely.