Mail & Records Team Lead — Flexible, Impactful Operations

NSW Department of Communities and Justice; Parramatta; Híbrido; AUD 117.000 - 129.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work options

Leave options up to 24 days per year

Career development incl. study leave &

Acting opportunities

Fitness Passport

Employee assistance program

Annual flu vaccinations

Descripción de la vacante

NSW Trustee and Guardian is seeking a Team Leader Mail and Physical Records to lead the delivery of mail and physical records services. The role provides day-to-day leadership to the team, overseeing the processing, tracking, storage, retrieval and sentencing of physical records, ensuring mail and records services meet information management requirements and service standards.

The role supports staff capability through guidance, training and procedure development, while contributing to broader

Formación

• Experience leading a team in an operational, records, mailroom or information management service environment.

Responsabilidades

• Lead and supervise a team delivering mail and physical records services.
• Oversee processing, tracking, storage, retrieval and sentencing of physical records.
• Ensure services align with information management requirements and service standards.
• Support staff capability through guidance, training and procedures.

Conocimientos

Team leadership

Organisational skills

Records management

Issue resolution & judgement

Stakeholder engagement

Continuous improvement

Business systems proficiency

Descripción del empleo

NSW Trustee and Guardian is seeking a Team Leader Mail and Physical Records to lead the delivery of mail and physical records services. The role provides day-to-day leadership to the team, overseeing the processing, tracking, storage, retrieval and sentencing of physical records, ensuring mail and records services meet information management requirements and service standards.

The role supports staff capability through guidance, training and procedure development, while contributing to broader