Team Leader: Mail & Physical Records (Hybrid, Flexible)

the original; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Work-life balance with flexible work

Leave options up to 24 days/year

Career development including study and

Fitness Passport and employee support

Job summary

NSW Trustee and Guardian is seeking a Team Leader Mail and Physical Records to lead a high-volume, customer-focused service across NSW. You will oversee processing, tracking, storage and disposition of physical records, ensuring services meet information management standards while supporting continuity and staff development.

The role offers ongoing full-time work with flexible and hybrid options, located in Parramatta, with a base salary of AUD 116,981 to AUD 129,492 plus 12% superannuation and

Qualifications

• Experience leading a team in operational, records or mailroom environments.
• Strong organisational skills to prioritise tasks, meet deadlines and adapt to change.
• Sound knowledge of records management and mail processing practices.
• Ability to resolve issues and escalate high-risk matters when needed.
• Strong communication and stakeholder engagement abilities.

Responsibilities

• Lead the delivery of mail and physical records services across NSW Trustee and Guardian.
• Provide day-to-day team leadership and supervise processing, tracking, storage, retrieval and disposition of physical records.
• Ensure mail and records services comply with information management requirements and service standards.
• Coordinate service requests and work with internal stakeholders and external providers.
• Support staff capability through guidance, training and procedure development; contribute to information management initiatives.

Skills

Team leadership

Operational management

Stakeholder engagement

Records management

Information handling

Communication

Job description

NSW Trustee and Guardian is seeking a Team Leader Mail and Physical Records to lead a high-volume, customer-focused service across NSW. You will oversee processing, tracking, storage and disposition of physical records, ensuring services meet information management standards while supporting continuity and staff development.

The role offers ongoing full-time work with flexible and hybrid options, located in Parramatta, with a base salary of AUD 116,981 to AUD 129,492 plus 12% superannuation and