Luxury Travel Sales Operations Lead (APAC/Trade)

Abercrombie & Kent Europe; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid remote work

Parental leave

Wellbeing leave

Travel benefits

Job summary

Abercrombie & Kent Australia is seeking a Sales Administration and Operations Lead to underpin APAC Trade Reservations and Consumer PCC sales. This senior role drives administrative excellence, ownership of reporting, and seamless coordination across Trade and PCC teams.

You will design workflows, improve processes, and ensure high‑quality service for agents and guests. The position requires a proactive, highly organized professional with strong CRM and reservation system skills, capable of

Qualifications

• Minimum 5 years’ experience in administration, operations or reservations, including travel industry experience.
• Lead operations or administration in travel/cruise/hospitality settings.
• Experience in trade reservations and inbound sales calls.
• Experience producing reports from multiple systems.
• Group booking experience is highly regarded.

Responsibilities

• Act as the first escalation point for Trade and PCC teams when the Manager is coaching or on leave.
• Own daily admin tasks across shared inboxes for Trade and PCC.
• Follow up bookings, deposits and payments with trade partners and guests.
• Coordinate complex and group bookings with Senior Trade Consultant and Sales Directors.
• Provide guest administration support for the direct channel (phone and email).
• Maintain up-to-date records in CRM and reservation systems.

Skills

Administration

Operations leadership

Trade reservations

Inbound sales

Reporting analytics

Tools

CRM

Reservation systems

Reporting tools

Job description

Abercrombie & Kent Australia is seeking a Sales Administration and Operations Lead to underpin APAC Trade Reservations and Consumer PCC sales. This senior role drives administrative excellence, ownership of reporting, and seamless coordination across Trade and PCC teams.

You will design workflows, improve processes, and ensure high‑quality service for agents and guests. The position requires a proactive, highly organized professional with strong CRM and reservation system skills, capable of