Luxury Spa Concierge (Casual) — 5-Star Guest Experiences

Wests Group; Port Stephens; Hybride; AUD 30 000 - 39 000; Temps partiel

Avantages offerts par ce poste

40% off meals

Discounted hotel stays

Balance Collective membership $25/月

Résumé du poste

Spa Lucca, part of The Anchorage Hotel & Spa, Port Stephens, is seeking a Casual Spa Receptionist to welcome guests and support the wellness experience with warmth and efficiency. Join Spa Lucca and The Anchorage's premium guest service team within Wests Group Australia, enjoying staff benefits and a vibrant coastal environment.

Availability across weekends and flexible shifts is required. This role emphasizes hospitality, cleanliness, and professional grooming to ensure every guest feels valued

Qualifications

• Experience in reception, administration, coordination or customer service.
• Warm, professional and guest-focused approach.
• Strong communication and organisational skills.
• High standards of grooming and presentation.
• Ability to deliver the 5-star guest experience expected at The Anchorage.

Responsabilités

• Represent Spa Lucca to the highest standard in person, over the phone and via email.
• Create a warm, welcoming and personalised experience for every guest.
• Manage day-to-day bookings through the booking management system.
• Support therapists throughout the day.
• Assist with general spa upkeep and stock management.
• Maintain the cleanliness and presentation of treatment rooms and spa facilities.
• Maintain high standards of grooming and presentation.
• Availability across a range of shifts, including weekends.

Connaissances

Reception

Guest service

Communication

Professional grooming

Organisational skills

Formation

First Aid & CPR

Certificate or Diploma in Beauty Therapy

Description du poste

Spa Lucca, part of The Anchorage Hotel & Spa, Port Stephens, is seeking a Casual Spa Receptionist to welcome guests and support the wellness experience with warmth and efficiency. Join Spa Lucca and The Anchorage's premium guest service team within Wests Group Australia, enjoying staff benefits and a vibrant coastal environment.

Availability across weekends and flexible shifts is required. This role emphasizes hospitality, cleanliness, and professional grooming to ensure every guest feels valued