Spa Concierge: 5-Star Guest Experience | Flexible Shifts

Wests Group Australia; Corlette; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Wellbeing Leave and cultural leave

Professional development programs

Award wages and penalty rates

40% off meals for employees

Balance Collective gym membership ($25

Job summary

Spa Lucca at The Anchorage Hotel & Spa in Port Stephens seeks a Casual Spa Receptionist to warmly welcome guests and deliver the 5-star guest experience. You will handle bookings, assist therapists and help maintain a pristine spa environment. The role offers weekend shifts and Wests employee benefits.

You will bring reception, administration or customer service experience with a guest-focused approach, strong communication, and grooming standards. Opportunities for related treatments may arise.

Qualifications

• Experience in reception, administration, coordination or customer service.
• Warm, professional and guest-focused approach.
• Strong communication and organisational skills.
• High grooming and presentation standards.

Responsibilities

• Represent Spa Lucca to the highest standard in person, over the phone and via email.
• Create a warm, welcoming and personalised guest experience.
• Manage day-to-day bookings through the booking system.
• Support therapists throughout the day.
• Assist with spa upkeep and stock management.
• Maintain cleanliness and presentation of treatment rooms and facilities.
• Maintain high standards of grooming and presentation.
• Flexibility with shifts, including weekends.

Skills

Reception

Administration

Coordination

Customer service

Education

Certificate or Diploma in Beauty Therapy

Job description

Spa Lucca at The Anchorage Hotel & Spa in Port Stephens seeks a Casual Spa Receptionist to warmly welcome guests and deliver the 5-star guest experience. You will handle bookings, assist therapists and help maintain a pristine spa environment. The role offers weekend shifts and Wests employee benefits.

You will bring reception, administration or customer service experience with a guest-focused approach, strong communication, and grooming standards. Opportunities for related treatments may arise.