Luxury Retail Store Lead — Elevate Customer Experience

Swarovski; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Swarovski product discounts

Employee Assistance Program

Volunteering leave

Learning and development programs

Job summary

Swarovski is seeking an Assistant Store Manager in Sydney to lead a passionate team and deliver an exceptional brand experience. You will champion outstanding customer service, build a loyal client base, and coach staff to achieve sales and service goals.

The role requires 1–2 years in luxury retail, strong leadership, and digital proficiency, with a personable, trust-building approach. Join a global icon and contribute to a dynamic store environment that celebrates craftsmanship and style.

Qualifications

• 1–2 years’ experience working in a multi-cultural retail environment.
• Experience in luxury, Fashion/Cosmetics/Lifestyle Brands.
• Leadership and coaching skills.
• Digital proficiency, learning agility and growth mindset.
• A winning personality to easily establish trustful relationships.

Responsibilities

• Strive for excellence and go beyond in every customer interaction.
• Build a loyal portfolio of existing and new customers.
• Act as a role model, leading by example with passion and enthusiasm.
• Support recruitment, coach and motivate the team to drive the business.
• Support the implementation of the monthly service and sales plan, goals and targets.
• Facilitate the onboarding of New Starters, in-store.

Skills

Leadership

Customer service

Team coaching

Digital literacy

Relationship building

Job description

Swarovski is seeking an Assistant Store Manager in Sydney to lead a passionate team and deliver an exceptional brand experience. You will champion outstanding customer service, build a loyal client base, and coach staff to achieve sales and service goals.

The role requires 1–2 years in luxury retail, strong leadership, and digital proficiency, with a personable, trust-building approach. Join a global icon and contribute to a dynamic store environment that celebrates craftsmanship and style.