Luxury Housekeeping Training Lead

Crown Resorts; Western Australia; On-site; AUD 65,000 - 85,000; Full time

Job summary

Crown Resorts is seeking a Housekeeping Training Supervisor to lead and deliver structured training for our luxury hotel team, while staying hands-on in hotel operations. You will coach Supervisors, Room Attendants and Service Attendants, conduct quality inspections, and partner with leaders to uphold five-star service standards across our world-class property.

Experience in hotel leadership, strong knowledge of housekeeping operations, and a passion for mentoring others are essential.

Qualifications

• Previous experience in a Housekeeping Supervisor, Assistant Executive Housekeeper, or similar hotel leadership position.
• Strong knowledge of housekeeping operations, cleaning procedures, quality standards and room inspection processes.
• Experience leading, coaching and developing team members in a fast-paced hotel environment.
• Passion for training and mentoring others.
• Availability to work across a 7-day roster.

Responsibilities

• Deliver onboarding, induction and training programs for new Housekeeping team members.
• Coach, mentor and develop Housekeeping Supervisors, Room Attendants and Housekeeping Service Attendants.
• Conduct regular room inspections, spot checks and quality audits to ensure five-star presentation standards are maintained.
• Monitor training progress, complete training documentation and provide ongoing performance feedback.
• Support the implementation of housekeeping procedures, work instructions and service standards.
• Partner with operational leaders to identify development opportunities and drive continuous improvement initiatives.

Skills

Housekeeping leadership

Staff coaching

Quality inspections

Training program development

Attention to detail

Tools

OPERA PMS

Job description

Crown Resorts is seeking a Housekeeping Training Supervisor to lead and deliver structured training for our luxury hotel team, while staying hands-on in hotel operations. You will coach Supervisors, Room Attendants and Service Attendants, conduct quality inspections, and partner with leaders to uphold five-star service standards across our world-class property.

Experience in hotel leadership, strong knowledge of housekeeping operations, and a passion for mentoring others are essential.