Luxury Boutique Leader: Client Experience & Growth

LVMH; Melbourne; Hybride; AUD 120 000 - 170 000; Plein temps

Résumé du poste

Christian Dior Couture in Melbourne seeks an Assistant Boutique Manager to be a pivotal leader responsible for the boutique's overall performance and profitability. You will drive the team to maximise sales, cultivate unique client experiences, build enduring client relationships, and uphold the iconic boutique image.

This role requires a strategic, entrepreneurial mindset, setting ambitious goals, inspiring high performance, and collaborating across departments to deliver Dior service, Be Dior

Qualifications

• Diploma or university graduate in Business Administration, Hospitality, Marketing, or a related discipline.
• Minimum 9 years of relevant working experience, with at least 6 years at a managerial level within the luxury retail industry.
• Target-oriented with a strong client focus.
• Strategic thinker, well-organised, and capable of driving for results and delivering excellence.
• Possessing an entrepreneurial spirit and adaptability to change.
• Strong leadership and management capabilities.
• Excellent communication and interpersonal skills.
• Self-motivated, proactive and passionate about the luxury fashion industry.
• Able to perform effectively under pressure.

Responsabilités

• Oversee all Boutique operations to consistently meet and exceed business objectives.
• Develop and articulate a clear, positive vision for the Boutique, aligned with Company strategy, and translate this into ambitious professional goals for the team.
• Conduct daily sales performance reviews, motivating the team to optimise sales, manage sales mix, and achieve exceptional results.
• Champion the highest standards of selling techniques, client service, clientele development, and product knowledge to deliver unparalleled Dior service.
• Monitor the Boutique's P&L performance, implementing strategies to minimise loss, ensure asset protection, and manage risk effectively.
• Continuously analyse the retail environment and identify potential retail development opportunities for management consideration.
• Embrace change, proactively implement new ideas, and take corrective measures as needed to adapt to market dynamics.
• Coordinate and participate in strategic in-store events (e.g., seasonal launches, trunk shows) and external promotional activities, ensuring high client engagement and demonstrable results.

Connaissances

People management

Client relationships

Sales leadership

Strategic thinking

Communication skills

Formation

Diploma or university degree in Business Administration, Hospitality, Marketing, or related discipline

Description du poste

Christian Dior Couture in Melbourne seeks an Assistant Boutique Manager to be a pivotal leader responsible for the boutique's overall performance and profitability. You will drive the team to maximise sales, cultivate unique client experiences, build enduring client relationships, and uphold the iconic boutique image.

This role requires a strategic, entrepreneurial mindset, setting ambitious goals, inspiring high performance, and collaborating across departments to deliver Dior service, Be Dior