Luxury Boutique Concierge & Brand Experience

AU01 Richemont Australia Pty. Ltd.; Sydney; On-site; AUD 40,000 - 60,000; Full time

Job summary

Van Cleef & Arpels Australia is seeking a dedicated client experience professional for our Sydney Flagship as we undergo a world-class transformation, with a new vision to enhance client engagement and showcase the Maison like never before. You will warmly welcome clients, assist Sales Associates, and help with product preparation and transactions to ensure a seamless in-store journey.

Join a multicultural environment where you will contribute to delivering an exceptional client experience,

Qualifications

• Minimum of 2 years in customer service, ideally luxury retail or hospitality.
• Foundational knowledge of jewellery and watchmaking.
• Strong communication and organizational skills.
• Eager to learn, proactive in sharing knowledge, and client-focused.
• Impeccable grooming and attention to detail.

Responsibilities

• Greet clients warmly, support sales associates during presentations.
• Prepare products, wrap, process transactions, and assist with daily clienteling.
• Maintain visual identity, support events, and stay informed on jewellery and watchmaking.
• Back-office tasks: stock checks, replenishment, deliveries, and policy compliance.

Skills

Customer service

Communication

Organization

Attention to detail

Job description

Van Cleef & Arpels Australia is seeking a dedicated client experience professional for our Sydney Flagship as we undergo a world-class transformation, with a new vision to enhance client engagement and showcase the Maison like never before. You will warmly welcome clients, assist Sales Associates, and help with product preparation and transactions to ensure a seamless in-store journey.

Join a multicultural environment where you will contribute to delivering an exceptional client experience,