Loss Prevention Manager

JIVARO Recruitment; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

JIVARO Recruitment is seeking a field-based Loss Prevention Leader to protect assets, minimise shrinkage, and drive compliance across a national retail network. You will lead investigations into theft, fraud, and policy breaches while using data-driven insights to support retail teams and strengthen risk management.

This is a field-based role with one day a week at Support Office and travel to stores across Victoria; periodic travel to SA/TAS may occur depending on active LP cases.

Qualifications

• Minimum 5 years' experience in retail loss prevention, risk management, or a comparable leadership role.
• Experience in investigations and data analytics highly desirable, with proficiency in Power BI and advanced Excel
• Strong problem-solving abilities, high integrity, and keen attention to detail
• Experience with security systems including CCTV and EAS technologies highly valued
• Excellent communication skills, with the ability to deliver training and collaborate effectively with stakeholders to drive results
• Skilled in conflict resolution, able to meet deadlines and work independently with sound judgement

Responsibilities

• Contribute to Loss Prevention policies and procedures in line with company objectives
• Monitor shrinkage trends, identify contributing factors, and implement targeted action plans
• Lead investigations into theft, fraud, and policy breaches, with thorough evidence gathering and clear reporting
• Conduct regular reviews of store operations, cash handling, and inventory management
• Manage CCTV and physical security systems
• Train staff on emergency response, workplace safety, and theft prevention
• Deliver training programs to build awareness and accountability across retail teams
• Collaborate with key stakeholders and local law enforcement to strengthen operational integrity
• Partner with the LP team to deliver KPI results
• Leverage BI reporting and analytics to detect areas of non-compliance
• Promote a culture of responsibility and operational excellence

Skills

Leadership

Data analytics

Problem solving

Communication

Attention to detail

Conflict resolution

Tools

Power BI

Advanced Excel

CCTV systems

Job description

This is a critical role protecting company assets, minimising shrinkage, and driving compliance across a national retail environment. You'll lead investigations into theft, fraud, and policy breaches, while using data-driven insights to support retail teams and strengthen risk management. Combining hands-on training, strategic leadership, and compliance oversight, this role drives operational excellence and delivers measurable results in shrinkage reduction.
This is a field-based position, with one day a week at Support Office and the remainder spent travelling to stores across Victoria. Travel to SA/TAS occurs periodically, depending on active LP cases.

Key Responsibilities

• Contribute to Loss Prevention policies and procedures in line with company objectives
• Monitor shrinkage trends, identify contributing factors, and implement targeted action plans
• Lead investigations into theft, fraud, and policy breaches, with thorough evidence gathering and clear reporting
• Conduct regular reviews of store operations, cash handling, and inventory management
• Manage CCTV and physical security systems
• Train staff on emergency response, workplace safety, and theft prevention
• Deliver training programs to build awareness and accountability across retail teams
• Collaborate with key stakeholders and local law enforcement to strengthen operational integrity
• Partner with the LP team to deliver KPI results
• Leverage BI reporting and analytics to detect areas of non-compliance
• Promote a culture of responsibility and operational excellence

Skills & Experience

• Minimum 5 years' experience in retail loss prevention, risk management, or a comparable leadership role
• Proven experience in investigations and data analytics highly desirable, with proficiency in Power BI and advanced Excel
• Strong problem-solving abilities, high integrity, and keen attention to detail
• Experience with security systems including CCTV and EAS technologies highly valued
• Excellent communication skills, with the ability to deliver training and collaborate effectively with stakeholders to drive results
• Skilled in conflict resolution, able to meet deadlines and work independently with sound judgement

What's on Offer

• A national, well-known retail brand with a strong presence across ANZ
• Autonomy to shape and lead loss prevention strategy across a large store network
• Variety through a genuinely field-based role, balanced with strategic input at Support Office