Loss Adjuster

Sedgwick; Rockhampton Regional; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working arrangement

Sedgwick Australia University access

Job summary

Sedgwick is seeking a Loss Adjuster in Australia to manage domestic and commercial property claims from initial notification through to fair settlement. You will investigate loss, coordinate repairs, and deliver high-quality claims management while maintaining an exceptional customer experience.

Experience in claims management and a Diploma of Loss Adjusting are valued. The role supports a hybrid work model with opportunities for professional development within Sedgwick Australia.

Qualifications

• Experience in claims management, claims assessment or estimating.
• Trade qualifications and/or Diploma of Loss Adjusting would be favourable but not mandatory.
• Ability to work autonomously, handle multiple tasks/cases and manage customer interactions.

Responsibilities

• Manage a portfolio of domestic/commercial property claims from first advice to settlement.
• Determine extent and cause of loss via the most effective, efficient and client-focused method of investigation
• Deliver loss adjusting services that meet or exceed the service standards required by the client
• Project manage the rectification, remediation or re-instatement of damaged property
• Deliver an exceptional claims experience by working collaboratively and constructively with support colleagues

Skills

Experience in claims management

Education

Diploma of Loss Adjusting

Job description

As a Loss Adjuster you will be managing end‑to‑end domestic & commercial property claims, from first notification through to fair and timely settlement.

You’ll investigate loss, coordinate repairs, and deliver an exceptional customer and client experience through collaborative, high‑quality claims management.

What are my accountabilities?

Manage a portfolio of domestic/commercial property claims from first advice to settlement;

Determine extent and cause of loss via the most effective, efficient and client and customer-focused method of investigation

Deliver loss adjusting services that meet or exceed the service standards required by the client

Project manage the rectification, remediation or re-instatement of damaged property

Deliver an exceptional claims experience by working collaboratively and constructively with support colleagues

About you

Experience in claims management, claims assessment or estimating

Trade qualifications and/or Diploma of Loss Adjusting would be favourable but not mandatory.

Ability to work autonomously, handle multiple tasks/cases and manage customer interactions.

Excellent communication, negotiation, and relationship-building skills

Caring Culture

It’s at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.

If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.

Why Sedgwick?

Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

Every day, our colleagues are working to make the world better. They’re helping people recover after an injury or illness. They’re assisting with damage from a natural disaster. They’re even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.

Whether you’re in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there’s a place for you here to be a force for good.

Some of the Benefits of working with us are:

Hybrid working arrangement

Sedgwick Australia University – access to more than 15,000 courses on demand and opportunities to continue formal education

+0.5% on top of Superannuation Guarantee

Domestic and International Career Pathways

Sedgwick Colleague Resource Groups – international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace