Longines Boutique Manager | Chadstone

Swatch Group Australia; City of Melbourne; On-site; AUD 85,000 - 115,000; Full time

Job summary

Longines Chadstone Boutique in Melbourne seeks a Boutique Manager to lead the brand experience, inspire the team, and achieve commercial results. You will drive daily operations, sales performance, and client engagement, acting as a key ambassador for Longines with elegance and service excellence.

As the leader of the boutique, you will coach staff, optimise stock and VM, manage rosters, and collaborate with Marketing on events to strengthen customer loyalty and repeat business.

Qualifications

• Experience leading and developing retail teams.
• Proven track record of achieving sales targets.
• Exceptional customer service and relationship-building skills.

Responsibilities

• Lead and coach the boutique team to exceed sales KPIs.
• Oversee daily operations and brand standards.
• Manage rosters and workforce planning.
• Develop client relationships and loyalty.
• Collaborate with marketing on events.
• Ensure stock management and visual merchandising.

Skills

Retail leadership

Team development

Sales targets

Customer service

Leadership

Analytical skills

MS Excel

Product knowledge

Education

Business Administration degree

Retail Management degree

Tools

MS Word

Excel

Job description

About Longines

Elegance is an attitude.

Since 1832, Longines has embodied the elegance of Swiss watchmaking. Established in Saint-Imier, Switzerland, we have built a legacy founded on tradition, innovation and sophistication. Renowned worldwide, we seamlessly blend heritage with contemporary sophistication, and we are represented globally through our ambassadors including Jennifer Lawrence, Henry Cavill and Kate Winslet.

As a member of Swatch Group, the world’s leading manufacturer of timepieces, Longines is one of the world’s most recognised luxury watch brands, with a presence in more than 150 countries.

The Opportunity

This is more than a retail leadership role. It’s an opportunity to lead the Longines brand experience at our Chadstone Boutique, inspiring your team to deliver exceptional client experiences while achieving outstanding commercial results.

As Boutique Manager, you will take ownership of the boutique’s daily operations, sales performance, team development and client experience. As a key ambassador for Longines, you will lead by example, embodying the elegance, professionalism and service excellence synonymous with the brand.

Key Responsibilities

• Lead, coach and inspire the team to achieve and exceed sales targets and KPIs
• Champion a client-first culture and deliver an elevated Longines experience
• Build meaningful client relationships and support long-term customer loyalty
• Recruit, onboard, train and develop team members through regular coaching and feedback
• Analyse sales and operational results to identify opportunities and improve performance
• Lead by example through exceptional service, product knowledge and selling skills
• Oversee daily boutique operations, ensuring policies, procedures and brand standards are consistently followed
• Maintain exceptional visual merchandising and boutique presentation standards
• Oversee inventory management, stock counts, stocktakes and replenishment
• Manage rosters and workforce planning to optimise the client experience
• Support the team with escalated client concerns and operational issues
• Ensure boutique security, safety and compliance standards are maintained
• Collaborate with Marketing & Communications on boutique events and client initiatives

What You’ll Bring

• Previous experience in a retail management experience in a comparable retail leadership role
• Proven experience leading and developing high-performing teams
• Strong commercial acumen and a track record of achieving sales targets and KPIs
• Exceptional customer service and relationship-building skills
• Excellent leadership, communication and interpersonal skills
• Strong organisational, analytical and problem-solving skills
• A proactive and collaborative approach
• Computer literacy, including Microsoft Word and Excel
• A genuine passion for luxury retail, client experience and the Longines brand

You’ll Stand Out If You Have

• Experience within luxury watches, jewellery, premium fashion or high-end retail
• Tertiary qualifications in Business Administration, Retail Management or a related discipline
• Experience managing inventory, budgets and operational reporting
• A passion for Swiss watchmaking, craftsmanship, heritage and timeless elegance