Logistics Operations Administrator

Vodafone; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible hybrid work

Mobile plan

NBN plan

Additional leave

Learning Hub access

Partner discounts

Job summary

TPG Telecom in Sydney is seeking a logistics admin professional to manage the inbox, handle Salesforce cases, and deliver daily reports and analysis for key logistics functions. This 12-month contract supports stock recalls, returns, and coordination with 3PL providers, with responsibilities spanning order management, inventory, and incident investigations.

The role emphasises process improvement, cross-team collaboration, and adherence to SLAs.

Qualifications

• Experience delivering admin tasks, regular reporting and analysis in logistics.
• Manage inbox and Salesforce cases within SLAs.
• Coordinate with 3PL providers for returns and servicing.
• Identify opportunities to improve logistics operations.

Responsibilities

• Manage the logistics team outlook inbox and Salesforce cases.
• Respond to emails and track status of queries or escalations.
• Deliver daily reporting and perform required analysis.
• Oversee Order Management and related admin tasks.
• Support the returns process, including lost in transit and damaged in transit claims.
• Manage Returns Portal and related escalations.
• Support inbound freight tracking and stock recalls coordination.
• Oversee stock in transit issues and SKU management.
• Communicate with 3PL partners and manufacturers to optimise operations.

Job description

Your opportunity:

Responsible for delivering key administrative tasks, regular reporting and analysis to support key Logistics functions, initiatives and day to day operations. Management of all incoming email correspondence and cases from Sales channels, resolving or escalating issues in a timely manner and within agreed SLAs.

Job Description

Your opportunity:

Responsible for delivering key administrative tasks, regular reporting and analysis to support key Logistics functions, initiatives and day to day operations. Management of all incoming email correspondence and cases from Sales channels, resolving or escalating issues in a timely manner and within agreed SLAs. Working with our 3rd Party Logistics and transport providers to resolve product servicing and returns related queries and issues. Identifying operational and process improvements. This is a 12-month fixed term contract for maternity leave cover.

You’ll make impact by:

• Management of the Logistics team outlook inbox and Salesforce cases
• Respond to emails, track the status of all queries and ensure each query and escalation is actioned and resolved.
• Deliver daily reporting along with analysis as required
• Order Management
• Administrative support of the “lost in transit” and “damaged in transit” claims process
• Manage Returns Portal, related escalations and operational tasks
• Support inbound freight tracking capabilities
• Support coordination regular stock recalls from channels and manage returns into the warehouses
• OBSE stock management
• Product Servicing operations, inventory management and related investigations
• Proactively recommend opportunities for improvement to drive down the Logistics escalations and queries being received
• Regular communication with and management of the 3PL partners and manufacturers to optimise operations
• Management of device unlocking functionality
• Investigation and resolution of stock in transit issues
• SKU management
• General logistics operations administration
• Adhere to TPG Telecom policies and procedures as introduced and varied from time to time
• Other administrative tasks to support the Logistics function as required

What’s in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
• ‘Your Leave’ - additional leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.