Logistics Operations Administrator

TPG Telecom; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid work

Stay Connected Mobile plan

Stay Connected NBN plan

Extra leave annually

Learning Hub access

Partner discounts

Job summary

TPG Telecom is seeking an administrative support specialist to drive logistics reporting, manage email workflows, and coordinate with 3PL providers. The role emphasizes timely issue resolution and active problem-solving in a fast-paced environment.

The position focuses on stock movement, returns processing, and ongoing operational support, including reporting and data analysis to optimise logistics efficiency.

Qualifications

• Experience delivering administrative support and managing emails.
• Ability to compile reports and perform data analysis to support logistics.
• Familiarity with Salesforce cases and inbox management.
• Experience coordinating with 3PL providers and stock movements.

Responsibilities

• Manage the Logistics team outlook inbox and Salesforce cases.
• Respond to emails, track status of queries and resolve escalations.
• Deliver daily reporting along with analysis as required.
• Order management and returns processing coordination.
• Support stock recalls and returns handling in warehouses.

Skills

Administrative tasks

Reporting & analysis

Email management

Logistics coordination

Inventory management

3PL coordination

Stock recalls

Salesforce

Tools

Salesforce

Job description

JOB DESCRIPTION

Responsible for delivering key administrative tasks, regular reporting and analysis to support key Logistics functions, initiatives and day to day operations. Management of all incoming email correspondence and cases from Sales channels, resolving or escalating issues in a timely manner and within agreed SLAs.

Your Opportunity

Responsible for delivering key administrative tasks, regular reporting and analysis to support key Logistics functions, initiatives and day to day operations. Management of all incoming email correspondence and cases from Sales channels, resolving or escalating issues in a timely manner and within agreed SLAs.

Working with our 3rd Party Logistics and transport providers to resolve product servicing and returns related queries and issues. Identifying operational and process improvements.

This is a 12-month fixed term contract for maternity leave cover.

You’ll Make Impact By

• Management of the Logistics team outlook inbox and Salesforce cases


• Respond to emails, track the status of all queries and ensure each query and escalation is actioned and resolved.


• Deliver daily reporting along with analysis as required


• Order Management


• Administrative support of the “lost in transit” and “damaged in transit” claims process


• Manage Returns Portal, related escalations and operational tasks


• Support inbound freight tracking capabilities


• Support coordination regular stock recalls from channels and manage returns into the warehouses


• OBSE stock management


• Product Servicing operations, inventory management and related investigations


• Proactively recommend opportunities for improvement to drive down the Logistics escalations and queries being received


• Regular communication with and management of the 3PL partners and manufacturers to optimise operations


• Management of device unlocking functionality


• Investigation and resolution of stock in transit issues


• SKU management


• General logistics operations administration


• Adhere to TPG Telecom policies and procedures as introduced and varied from time to time


• Other administrative tasks to support the Logistics function as required

What’s in it for you?

• Flexible hybrid way of working (from home and office)


• 'Stay Connected Mobile' - Access to a free mobile plan


• 'Stay Connected NBN' - Access to a free, high-speed NBN plan (up to 500 Mbps)


• 'Your Leave' - additional leave to be used whenever you like - every year


• Access to TPG Learning Hub platform and internal development opportunities


• Access to Corporate Partner Discounts

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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