Logistics Clerk: Precise Invoicing & Delivery Coordinator

S&R Cool Logistics Pty Ltd; Sydney; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Flexible and Hybrid Working

Employee Assistance Program

Learning & Development

Salary Sacrificing via Superannuation

Employee discounts

Job summary

S&R Cool Logistics Pty Ltd seeks an experienced IT Service Delivery Coordinator to support our Technology & Operations function. You will bridge business users and IT teams, enhancing service management and ensuring customer-focused delivery from Parramatta.

Lead incident resolution, risk governance, and knowledge base developments while coordinating across multiple teams to drive continuous improvement and service excellence.

Qualifications

• Min 5 years of relevant experience in IT Service Delivery in a financial services organisation.
• Experience engaging with large vendors or clients, with onshore and offshore operations.
• Ability to build strong customer relationships and deliver customer-centric solutions.

Responsibilities

• Support the delivery of IT services and initiatives across the organisation.
• Oversee system access, incident resolution, and service communications from end to end.
• Act as the primary escalation point for IT services, maintaining strong client relationships and service satisfaction.
• Analyse and identify root cause trends in IT incidents, contributing to improvement plans.
• Develop and maintain documentation, knowledge base articles, and SLA reporting.
• Partner with internal teams to ensure timely, high-quality service delivery.
• Support the implementation of risk management, governance, and continuous improvement practices.
• Represent the Technology team as a trusted advisor, ensuring business needs are reflected in IT operations and strategy.
• Attend Incident & Problem Management meetings/calls as required and support communication with clients.
• Review and rationalize how IT risks, incidents, and issues are handled across various systems

Skills

IT service delivery

vendor management

customer relationships

incident management

cross-team coordination

communication

Job description

IT Service Delivery Coordinator

We’re seeking an experienced IT Service Delivery Coordinator to support our Technology & Operations function in delivering exceptional IT services across the business. This role is ideal for someone who thrives in a fast-paced environment, enjoys working across multiple teams, and takes pride in driving service delivery excellence.

As the IT Service Delivery Coordinator, you’ll work closely with the IT Service Delivery Manager to enhance our service management framework and processes. You’ll be the vital link between our business users and IT teams — ensuring technology initiatives align with business needs while championing a customer-first approach.

• Full time permanent role
• Role to be based with Parramatta

Key Accountabilities and main responsibilities

• Support the delivery of IT services and initiatives across the organisation.
• Oversee system access, incident resolution, and service communications from end to end.
• Act as the primary escalation point for IT services, maintaining strong client relationships and service satisfaction.
• Analyse and identify root cause trends in IT incidents, contributing to improvement plans.
• Develop and maintain documentation, knowledge base articles, and SLA reporting.
• Partner with internal teams to ensure timely, high-quality service delivery.
• Support the implementation of risk management, governance, and continuous improvement practices.
• Represent the Technology team as a trusted advisor, ensuring business needs are reflected in IT operations and strategy.
• Operate as a primary escalation point of contact for IT services for clients, aiming to maintain and improve client satisfaction.
• Attend Incident & Problem Management meetings/calls as required and support communication with clients.
• Review and rationalize how IT risks, incidents, and issues are handled across various systems

What You'll bring:

• Min 5 years of relevant experience in IT Service Delivery in a financial services organisation
• Experience in engaging with large vendors or clients, with both onshore and offshore operations, to achieve organisational objectives and manage competing priorities.
• Ability to build strong customer relationships and deliver customer-centric solutions.
• Planning and prioritising work to meet commitments aligned with organisational goals.
• Holding self and others accountable to meet commitments.
• Providing direction, delegating, and removing obstacles to get work done.
• Developing and delivering communication adapted to meet the needs of different audiences.
• Using feedback and reflection to gain productive insight into personal strengths and weaknesses.
• The resource will have to coordinate across multiple teams and hence being a team player is a must for this role
• Exhibit end to end ownership of incidents to drive them to successful closure

Some of our Employment Benefits

• Flexible and Hybrid Working – enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.