Local Services Manager

Family and Disability Services; Townsville City; On-site; AUD 120,000 - 130,000; Full time

Benefits offered by this job

Hourly rate (+super)

Parental leave

Wellbeing program

Discounts platform

Flexible work arrangements

Job summary

Family and Disability Services in Townsville is seeking a Local Service Manager – Community Mental Health to lead and manage multiple programs, with travel to Cairns and Agnes Waters. This permanent full-time role covers program delivery, line management and quality assurance.

You will drive high‑quality services within quality/risk frameworks, manage budgets, oversee client information systems, and build a high‑performing multidisciplinary team to improve outcomes.

Qualifications

• Hold a tertiary qualification in Social Work, Psychology, Counseling or equivalent experience (minimum 5 years) in children and families services.
• Demonstrated experience in team and financial management, quality compliance and supervision.
• Ability to develop and maintain collaborative partnerships with stakeholders.

Responsibilities

• Work within quality and risk frameworks to ensure high-quality services and protect client confidentiality.
• Manage program budgets, support budget planning and maintain accurate financial oversight.
• Oversee client information systems, ensuring accurate case recording, reporting and assessments within time frames.
• Drive best‑practice standards and implement quality assurance frameworks to improve service outcomes.
• Lead, supervise, build capacity and foster a positive, high‑performing multidisciplinary team culture.

Skills

Team leadership

Budget management

Quality compliance

Stakeholder collaboration

Risk management

Education

Tertiary qualification in Social Work, Psychology, Counseling or equivalent

Tools

Valid Queensland driver's licence

Working with Children Check (Blue Card)

Job description

Overview

Local Service Manager – Community Mental Health (Townsville). Permanent full‑time (76h / fortnight) with travel to Cairns and Agnes Waters. Responsible for line management, program delivery and quality assurance across multiple Community Mental Health programs.

Responsibilities

• Work within quality and risk frameworks to ensure high‑quality services and protect client confidentiality.
• Manage program budgets, support budget planning and maintain accurate financial oversight.
• Oversee client information systems, ensuring accurate case recording, reporting and assessments within time frames.
• Drive best‑practice standards and implement quality assurance frameworks to improve service outcomes.
• Lead, supervise, build capacity and foster a positive, high‑performing multidisciplinary team culture.

Qualifications

• Hold a tertiary qualification (e.g., Social Work, Psychology, Counseling) or equivalent experience (minimum 5years) in children and families services.
• Demonstrated experience in team and financial management, quality compliance and supervision.
• Ability to develop and maintain collaborative partnerships with stakeholders.
• Valid Queensland driver’s licence and Working with Children Check (Blue Card).

Benefits

• $63.13p/h plus super, NFP salary packaging and flexible work arrangements.
• 12weeks paid parental leave; 2weeks paid partner leave after 6months service.
• Discounts and rewards platform, wellbeing and employee assistance programmes.
• Other statutory and organisational benefits.

Equal Opportunity Employer

UnitingCare is an equal opportunity employer committed to providing equal opportunities to all employees regardless of sex, race, culture, sexual orientation, disability or gender identity. Aboriginal and Torres Strait Islander applicants are encouraged.