Litigation Client Service Manager

Gorilla Jobs; Gold Coast City; Presencial; AUD 80.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Beachfront offices

Flexible location options

Mentoring

Training programs

Professional growth

Wellbeing program

Descripción de la vacante

Gorilla Jobs on the Gold Coast is seeking a Client Services Manager to support a growing Litigation team within a people-focused legal firm. You’ll handle client inquiries, coordinate appointments, and work closely with Partners, Senior Associates, Lawyers, Graduates and Paralegals to ensure a smooth client journey from first contact to resolution.

Based in a beachfront office with flexible location options, you’ll join a dynamic team of 16+ professionals and contribute to client care, marketing

Formación

• 2+ years in client services, legal admin or sales.
• Excellent communication and interpersonal skills.
• Strong attention to detail and data entry accuracy.
• A compassionate, proactive, team-oriented mindset.
• Multitask in a fast-paced environment; prioritise effectively.
• Familiarity with LEAP and CRM platforms preferred.

Responsabilidades

• Manage inbound client and referrer enquiries with professionalism and empathy.
• Coordinate bookings and maintain lawyer calendars.
• Gather and record accurate client information and case details.
• Provide paralegal support including drafting, data entry, and case prep.
• Support marketing efforts within the Litigation department.
• Liaise with clients, witnesses, and stakeholders.
• Assist the department manager with daily operations and reporting.

Conocimientos

Client services

Legal admin experience

Sales experience

Communication skills

Data entry

Herramientas

LEAP

CRM systems

Descripción del empleo

Client Services Manager – Litigation

Seeking a Client Services Manager to support a growing Litigation team in a people-focused legal firm.

3 Key Points

• Join a dynamic Litigation team of 16+ legal professionals
• Salary range $80K–$100K + flexible work environment
• Working in the Gold Coast Office

About the Firm

Our client is a well-established and highly respected law firm with over 50+ years of service to communities across Australia. Known for their innovative approach and unwavering dedication to client care, they have built a strong reputation across a network of offices in key metropolitan and regional centres. Their team is deeply committed to helping people through challenging legal matters and delivering practical, life-changing results.

With a strong focus on technology, automation, and continual development, their practice offers modern office facilities, cloud-based systems, and flexible work arrangements to support employee wellbeing and performance.

About the Position

Our client is seeking a skilled Client Services Manager to become a central part of their Litigation division, supporting daily operations and client engagement across complex matters in Commercial and Estate Litigation. Acting as a liaison between potential clients, referrers, and legal staff, you’ll play a pivotal role in managing new enquiries, preparing for consultations, and ensuring a smooth client journey from initial contact to resolution.

The role includes client communications, appointment scheduling, administrative coordination, and involvement in paralegal support tasks. You will work closely with a Litigation team comprising Partners, Senior Associates, Lawyers, Graduates, and Paralegals – a collaborative unit that thrives on delivering results and supporting one another.

Key Responsibilities

• Manage inbound client and referrer enquiries with professionalism and empathy
• Coordinate bookings and maintain lawyer calendars
• Gather and record accurate client information and case details
• Provide paralegal assistance including drafting, data entry, and case preparation
• Support marketing efforts within the Litigation department
• Liaise with clients, witnesses, and stakeholders
• Assist the department manager with daily operations and reporting

Key Requirements

• Previous experience (2 Years+) in client services, legal admin, or sales
• Excellent communication and interpersonal skills
• Strong attention to detail and accurate data entry skills
• A compassionate, proactive, and team-oriented mindset
• Ability to multitask and prioritise efficiently in a fast-paced environment
• Familiarity with LEAP and CRM platforms (advantageous but not essential)
• Confidence in using modern technology and legal practice systems

On Offer

• Competitive salary of $80,000 to $100,000, depending on experience
• Join a forward-thinking firm that values professional growth and wellbeing
• Structured onboarding and mentoring from senior legal professionals
• Work from stunning beachfront offices with flexible location options
• Access to internal and external training programs for continued development
• A genuine opportunity to contribute to a firm that makes a difference

Additional Information

• Join a dynamic Litigation team of 16+ legal professionals
• Salary range $80K-$100K + flexible work environment
• Working in the Gold Coast Office