Liquor & Spirits Specialist — Customer Experience

Endeavour Group; Australia; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Exclusive discount card (BWS & brands)

Discounts at Woolworths & BIG W

Endeavour Wellbeing Support

Job summary

Endeavour Group’s BWS team is hiring a passionate Team Member to help deliver great customer experiences across Beer, Wine, and Spirits. You’ll engage with customers, promote loyalty benefits, maintain stock, and keep the store safe and welcoming.

You’ll uphold responsible alcohol service and enjoy a role where you can be yourself and shine. This role offers opportunities to grow within BWS and the Endeavour Group network, with benefits like exclusive discounts and wellbeing support.

Qualifications

• Ability to talk with customers confidently and authentically.
• Good availability across the day, evenings and weekends.
• Ability to work autonomously and as part of a team.
• Genuine interest in learning and expanding product knowledge.
• Own your career and dream big about your future.

Responsibilities

• You’ll actively engage with customers by sharing your passion for our products and create special moments that your customers will remember.
• You’ll be an advocate for BWS loyalty programs by letting your customers know about our benefits and product offerings.
• You’ll make sure we have stock on our shelves so our customers have the best choices available.
• You’ll maintain a safe and clean environment for your customers and teammates.
• You’ll be responsible for upholding service of alcohol guidelines.
• Importantly, you’ll be yourself and come as you are - BWS gives you the freedom to shine!

Skills

Customer service

Retail sales

Teamwork

Communication

Product knowledge

Job description

Endeavour Group’s BWS team is hiring a passionate Team Member to help deliver great customer experiences across Beer, Wine, and Spirits. You’ll engage with customers, promote loyalty benefits, maintain stock, and keep the store safe and welcoming.

You’ll uphold responsible alcohol service and enjoy a role where you can be yourself and shine. This role offers opportunities to grow within BWS and the Endeavour Group network, with benefits like exclusive discounts and wellbeing support.