Lifestyle Services Specialist

Bolton Clarke; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Salary packaging

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke is seeking an experienced regional Lifestyle Services Specialist to support 36 Residential Aged Care Homes across Victoria, Western Australia and South Australia. This full-time role is part of the Customer and Communications team and emphasizes delivering high-quality, meaningful leisure programs for residents.

You will advocate for the Lifestyle Services Framework, coach coordinators, and ensure continuous improvement in program delivery while meeting regulatory requirements and

Qualifications

• Diploma or degree in Diversional Therapy or related field is required.
• Experience with leisure and lifestyle programming in aged care or similar setting.
• Strong communication skills and ability to engage with diverse teams.

Responsibilities

• Drive the Lifestyle Framework and keep program knowledge up to date.
• Develop creative and meaningful leisure programming for residents.
• Mentor Lifestyle Coordinators and Assistants to improve productivity.
• Cover Homes’ lifestyle services continuity during recruitment and leave.
• Ensure compliance with consumer experience goals and regulatory standards.

Skills

Communication

Leadership

Coaching

Travel flexibility

Education

Diploma / Degree in Diversional Therapy

Diploma in Lifestyle / Leisure

Cert IV in Leisure & Health

Tools

Word

Outlook

Excel

PowerPoint

Intranet

Job description

Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

We are seeking an experienced regional Lifestyle Services Specialist to take on a full-time role supporting our network of 36 Residential Aged Care Homes located across Victoria, Western Australia and South Australia. You will be an integral member of our Customer and Communications team.

We value and hold ourselves to a culture of teamwork, accountability, resilience, humility and having a great sense of humour always goes a long way!

You will be the advocate for the Lifestyle Services Framework, responsible for providing direct support to the Home's lifestyle services team, using a continuous improvement approach to ensure best practice in program delivery and ensuring quality customer experiences in a sustainable way.

Responsibilities include:

• Driving the Lifestyle Framework, ensuring to continually maintaining up to date industry knowledge to inform currency and relevancy of the program
• Supporting the development of creative and innovative programming approaches to ensure residents are offered quality, meaningful leisure programs activities and opportunities that enhance their quality of life
• Provide mentoring and coaching to Lifestyle Services Coordinators/Assistants to optimise productivity and efficiencies
• Assume the role of the Lifestyle Service Coordinator where assigned and be accountable to the homes lifestyle services department continuity throughout recruitment and leave.
• Ensure all systems, policies and processes are in place to support and monitor Homes in achieving consumer experience ratings goals and meet all regulatory compliance standards and legislative requirements.

About You

To be successful in this role, our preferred candidate will have:

• Diploma / Degree in Diversional Therapy or Diploma in Lifestyle / Leisure or Cert IV in Leisure & Health
• Moderate experience in leisure and lifestyle program customisation in aged care or other human services or healthcare field
• Clear and adaptable communication style; able to communicate effectively with all levels of the organisation
• Excellent computer skills (Word, Outlook, Excel, PowerPoint and Intranet) and organisational software products.
• Ability to travel intra or interstate with overnight stays
• Driver's license

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.