Lifestyle Services Specialist

Bolton Clarke Careers; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Salary packaging and not-for-profittax

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke Group is seeking an experienced Regional Lifestyle Services Specialist to support 36 Residential Aged Care Homes across Victoria, WA and SA. You will guide the Lifestyle Services Framework, ensuring quality leisure programming and consistent client experiences across sites.

You will mentor coordinators, maintain up-to-date industry knowledge, and help drive continuous improvement while meeting regulatory standards.

Qualifications

• Diploma/degree in Diversional Therapy or related field.
• Experience in leisure and lifestyle programming in aged care or health/human services.
• Clear and adaptable communication with all levels of the organisation.
• Proficient computer skills (Word/Outlook/Excel/PowerPoint/Intranet).
• Ability to travel intra/interstate with overnight stays.

Responsibilities

• Lead and drive the Lifestyle Framework across 36 Residential Aged Care Homes.
• Develop innovative leisure programming to enhance residents' quality of life.
• Mentor and coach Lifestyle Services Coordinators/Assistants.
• Act as Lifestyle Service Coordinator when needed to ensure continuity.
• Ensure systems and processes support consumer experience goals and compliance.

Skills

Communication skills

Travel availability

Driver's license

Microsoft Office

Word

Outlook

Excel

PowerPoint

Intranet

Education

Diploma / Degree in Diversional Therapy or Diploma in Lifestyle / Leisure or Cert IV in Leisure & Health

Tools

Word

Outlook

Excel

PowerPoint

Intranet

Job description

Bolton Clarke Groupone of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

We are seeking an experienced regional Lifestyle Services Specialist to take on a full-time role supporting our network of 36 Residential Aged Care Homes located across Victoria, Western Australia and South Australia. You will be an integral member of our Customer and Communications team.

We value and hold ourselves to a culture of teamwork, accountability, resilience, humility and having a great sense of humour always goes a long way!

You will be the advocate for the Lifestyle Services Framework, responsible for providing direct support to the Home's lifestyle services team, using a continuous improvement approach to ensure best practice in program delivery and ensuring quality customer experiences in a sustainable way.

Responsibilities include:

• Driving the Lifestyle Framework, ensuring to continually maintaining up to date industry knowledge to inform currency and relevancy of the program
• Supporting the development of creative and innovative programming approaches to ensure residents are offered quality, meaningful leisure programs activities and opportunities that enhance their quality of life
• Provide mentoring and coaching to Lifestyle Services Coordinators/Assistants to optimise productivity and efficiencies
• Assume the role of the Lifestyle Service Coordinator where assigned and be accountable to the homes lifestyle services department continuity throughout recruitment and leave.
• Ensure all systems, policies and processes are in place to support and monitor Homes in achieving consumer experience ratings goals and meet all regulatory compliance standards and legislative requirements.

About You

• Diploma / Degree in Diversional Therapy or Diploma in Lifestyle / Leisure or Cert IV in Leisure & Health
• Moderate experience in leisure and lifestyle program customisation in aged care or other human services or healthcare field
• Clear and adaptable communication style; able to communicate effectively with all levels of the organisation
• Excellent computer skills (Word, Outlook, Excel, PowerPoint and Intranet) and organisational software products.
• Ability to travel intra or interstate with overnight stays
• Driver's license

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity:

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Owen Bealing (**********@boltonclarke.com.au)