Licensing Officer

Department of Justice and Community Safety, Victoria; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

A governmental department in Victoria is seeking a Licensing Officer to support tobacco licensing functions. This role involves adhering to licensing frameworks, preparing correspondence, and delivering quality service in a dynamic environment. The ideal candidate will have experience in high-volume admin support, adaptability, and effective communication skills. Applications should include a resume and cover letter.

Qualifications

• Demonstrated ability to deliver high-quality administrative support.
• Experience in high-volume, fast-paced operational environments with a commitment to performance targets.
• Adaptability to a dynamic environment, initiative and effective communication skills.

Responsibilities

• Adhere to frameworks and processes for tobacco licensing functions.
• Undertake pre-assessment activities on tobacco-related applications.
• Prepare standard correspondence to applicants and industry participants.
• Assess and respond to enquiries from stakeholders.
• Deliver high-quality service in a complex environment.

Skills

High-quality administrative support

Effective communication

Adaptability

Job description

Overview

The Department of Justice and Community Safety (DJCS) is seeking a Licensing Officer to support the delivery of tobacco licensing functions within Tobacco Licensing Victoria (TLV).

About the Business Unit

TLV implements a tobacco regulation and licensing scheme to reduce illicit tobacco in Victoria. Since 1 July 2025, retailers and wholesalers can apply for a licence to sell tobacco. Enforcement powers will come into effect in February 2026.

Responsibilities

• Adhere to frameworks and processes for tobacco licensing functions, including the administration and assessment of licence applications.
• Undertake pre‑assessment activities on tobacco‑related applications.
• Prepare standard correspondence to applicants and industry participants.
• Assess, investigate and respond to routine enquiries and requests for information from internal and external stakeholders.
• Deliver consistent and high‑quality service delivery in a complex and dynamic environment.

Qualifications

• Demonstrated ability to deliver high‑quality administrative support.
• Experience in high‑volume, fast‑paced operational environments with a commitment to performance targets.
• Adaptability to a dynamic environment, initiative and effective communication skills.

About You

To be successful, you will have a willingness to adapt to a dynamic environment, a demonstrated initiative and effective communication skills.

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Pre‑employment checks may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening. If you require adjustments to the recruitment and selection process, please contact the election person listed on this ad.

Important Information

Child Safe Statement of Commitment: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.