Librarian (Client Experience)

Griffith University Employees, Location, Alumni; Gold Coast City; On-site; AUD 82,000 - 92,000; Full time

Benefits offered by this job

Learning and Development opportunities

Salary packaging options

Generous leave entitlements

Job summary

Griffith University Library on the Gold Coast invites applications for the Librarian (Client Experience) role. You will support online and on-campus interactions, guide library staff and clients, and help deliver high-quality information services.

Working with two other librarians, you will help improve user-focused services, collaborate with coordinators, and contribute to the development of policies and procedures to ensure outstanding client experiences across Griffith's campus libraries.

Qualifications

• Degree in Library and Information Science with the ability to demonstrate relevant experience or an equivalent combination of relevant experience and education/training which would allow professional membership of the Australian Library and Information Association (ALIA).
• Excellent communication skills with demonstrated ability to engage and collaborate with professional and academic staff and students.

Responsibilities

• Deliver support for clients and library staff in accessing and using a range of library resources and services including first-tier referrals to services provided within Griffith University.
• Identify, develop and provide training to Library Campus Services staff in the delivery of information services and resources for complex client enquiries.
• Contribute to user-centric services in the development, implementation and review of services and systems by analysing and evaluating data.
• Proactively contribute to the development and documentation of policies, standards, protocols and procedures for delivery of quality services.
• Apply professional knowledge to present solutions which improve library services.
• Provide support and collaborate with other areas of the library to deliver small projects to enhance the client experience.
• Assist in the development and organising of engagement activities.
• Undertake regular personal and professional development to enhance knowledge and skills to enable a high level of service in a continuously changing environment.

Skills

Communication skills

Education

Degree in Library and Information Science

Job description

Job Description

Griffith University Library operates five campus libraries across four campus locations and provides services and expertise to the Griffith University teaching, learning and research community. The Library Campus Services team works closely with clients and establishes and maintains strong relationships to deliver useful and timely products and services, and access to resources.

The Librarian (Client Experience) plays a key role in supporting both online and on-campus interactions, providing expert guidance to library staff and clients. Working collaboratively with two other librarians, the position supports Library Campus Services staff in the delivery of information services and contributes to the continuous improvement of user-focused services. The role works closely with the Coordinator and Library Campus Services Supervisors to ensure responsive, high-quality services that meet the evolving needs of the Griffith community.

Key Responsibilities

• Deliver support for clients and library staff in accessing and using a range of library resources and services including first-tier referrals to services provided within Griffith University.
• Identify, develop and provide training to Library Campus Services staff in the delivery of information services and resources for complex client enquiries.
• Contribute to user-centric services in the development, implementation and review of services and systems by analysing and evaluating data.
• Proactively contribute to the development and documentation of policies, standards, protocols and procedures for delivery of quality services.
• Apply professional knowledge to present solutions which improve library services.
• Provide support and collaborate with other areas of the library to deliver small projects to enhance the client experience.
• Assist in the development and organising of engagement activities.
• Undertake regular personal and professional development to enhance knowledge and skills to enable a high level of service in a continuously changing environment.

About you

• Degree in Library and Information Science with the ability to demonstrate relevant experience or an equivalent combination of relevant experience and education/training which would allow professional membership of the Australian Library and Information Association (ALIA).
• Excellent communication skills with demonstrated ability to engage and collaborate with professional and academic staff and students.

What we can offer

This is continuing opportunity and is based at Gold Coast. As Griffith is a multi-site University you may be required to work across other locations.

Base Salary HEW 5 in the range of $82,415 - $92,456 per annum plus 17% Superannuation. The salary including superannuation is in the range $96,426 -$108,174 per annum.

Additional Information

As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Support with future learning opportunities through our educational staff assistance scheme
• Opportunities for internal mobility
• Health Safety and Wellbeing initiatives – on campus Gym facilities

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

How to apply

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role, please refer to the qualifications above and the position description. (If applying through the Indeed jobs platform, please include your cover letter as the first page of your resume).
• Current curriculum vitae/resume including full contact details

For further information relating to the position, please contact Michelle Postlethwaite, Coordinator Library Campus Services [e-mail]

Closing date: Tuesday 22nd September at 11:59pm. All applications must be submitted online.

Candidates must have Australian work rights and may be subject to a National criminal history check. Sponsorship is not offered for this position.