Client Experience Librarian – Elevate Library Services

Griffith University Employees, Location, Alumni; Gold Coast City; On-site; AUD 82,000 - 92,000; Full time

Benefits offered by this job

Learning and Development opportunities

Salary packaging options

Generous leave entitlements

Job summary

Griffith University Library on the Gold Coast invites applications for the Librarian (Client Experience) role. You will support online and on-campus interactions, guide library staff and clients, and help deliver high-quality information services.

Working with two other librarians, you will help improve user-focused services, collaborate with coordinators, and contribute to the development of policies and procedures to ensure outstanding client experiences across Griffith's campus libraries.

Qualifications

• Degree in Library and Information Science with the ability to demonstrate relevant experience or an equivalent combination of relevant experience and education/training which would allow professional membership of the Australian Library and Information Association (ALIA).
• Excellent communication skills with demonstrated ability to engage and collaborate with professional and academic staff and students.

Responsibilities

• Deliver support for clients and library staff in accessing and using a range of library resources and services including first-tier referrals to services provided within Griffith University.
• Identify, develop and provide training to Library Campus Services staff in the delivery of information services and resources for complex client enquiries.
• Contribute to user-centric services in the development, implementation and review of services and systems by analysing and evaluating data.
• Proactively contribute to the development and documentation of policies, standards, protocols and procedures for delivery of quality services.
• Apply professional knowledge to present solutions which improve library services.
• Provide support and collaborate with other areas of the library to deliver small projects to enhance the client experience.
• Assist in the development and organising of engagement activities.
• Undertake regular personal and professional development to enhance knowledge and skills to enable a high level of service in a continuously changing environment.

Skills

Communication skills

Education

Degree in Library and Information Science

Job description

Griffith University Library on the Gold Coast invites applications for the Librarian (Client Experience) role. You will support online and on-campus interactions, guide library staff and clients, and help deliver high-quality information services.

Working with two other librarians, you will help improve user-focused services, collaborate with coordinators, and contribute to the development of policies and procedures to ensure outstanding client experiences across Griffith's campus libraries.