Level 3 Technical Support Engineer

ScaleUp Technologies; Australia; On-site; AUD 150,000 - 180,000; Full time

Job summary

A leading cybersecurity firm in Australia is seeking an experienced Level 3 Technical Support Engineer to provide advanced support for Fortinet technologies. This role involves troubleshooting complex network and security issues, collaborating with engineers, and documenting solutions. The ideal candidate possesses Fortinet certification and strong communication skills. This is a full-time position based in Canberra, ideal for someone with proven experience in high-security environments.

Qualifications

• Must have Fortinet NSE 6, NSE 7, or NSE 8 certification.
• Proven hands-on experience with Fortinet firewalls and security appliances.
• Strong knowledge of network protocols and the ability to troubleshoot complex environments.

Responsibilities

• Deliver advanced technical support for Fortinet solutions across enterprise clients.
• Diagnose and resolve complex issues in firewall and VPN infrastructure.
• Collaborate with Level 2 engineers, providing escalation support.

Skills

Fortinet technologies

Network protocols

Communication skills

Troubleshooting

Stakeholder management

ITIL processes

Education

Fortinet NSE 6, NSE 7, or NSE 8 certification

Tools

Fortinet firewalls

VPNs

Job description

We are seeking an experienced Level 3 Technical Support Engineer to join Laminar’s team. The successful candidate will provide advanced technical support, troubleshooting, and solutions for complex network and security environments. This role requires deep expertise in Fortinet technologies and the ability to operate in high‑security environments.

Base pay range

A$150,000.00/yr - A$180,000.00/yr

Key Responsibilities

• Deliver advanced technical support for Fortinet solutions across enterprise and government clients.
• Diagnose and resolve complex issues in firewall, VPN, and security infrastructure.
• Collaborate with Level 2 engineers, providing escalation support and mentoring.
• Implement and optimize Fortinet security solutions to meet client requirements.
• Ensure compliance with Laminar’s security and operational standards.
• Document solutions, processes, and best practices for knowledge sharing.

Required Skills & Certifications

• Fortinet NSE 6, NSE 7, or NSE 8 certification (must have).
• Proven hands‑on experience with Fortinet firewalls, VPNs, and security appliances.
• Strong knowledge of network protocols, routing, and switching.
• Experience in troubleshooting complex enterprise environments.
• Excellent communication and stakeholder management skills.
• Ability to work independently and in cross‑functional teams.
• Experience supporting government or MSP clients.
• Familiarity with ITIL processes and documentation standards.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Computer and Network Security

Location

Canberra, Australian Capital Territory, Australia