Level 2 Support Engineer

Techpath; City of Brisbane; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free snacks

Superannuation

Paid leave

Work from home flexibility

Job summary

TechPath on Brisbane's south side is seeking a Level 2 Onsite Support Engineer to deliver exceptional client support across a mix of Level 1, 2, and 3 teams. You will mentor junior engineers, resolve onsite issues, and contribute to smooth project delivery while supporting a range of platforms and cloud services.

You’ll join a team that values growth mindset, empathy, curiosity, and delivering standout customer experiences, with opportunities for certifications and paid learning in a flexible

Qualifications

• 2 years of experience in a similar role supporting Microsoft environments.
• Experience using RMM and ticketing systems is required.
• Strong customer-focused communication and problem-solving skills.

Responsibilities

• Onsite technical support and problem resolution.
• Assisting with client projects and hardware delivery/installation.
• Support for a diverse range of platforms and technologies.
• Handling escalations from Level 1 engineers and mentoring teammates.
• Troubleshooting, provisioning, and support of Microsoft Cloud solutions.

Skills

Microsoft environments

Customer-service mindset

Problem solving

Tools

RMM

Ticketing systems

Job description

About TechPath

We’re an IT Service Provider on the south side of Brisbane delivering Managed Services to our clients.

Passionate about delivering excellence in technology solutions, we place client needs at the heart of all we do. Our core values create an experience, one step ahead, we are one,andkeep it real help keep us on track, and we've worked hard to build an engaging work environment with a fun and social team culture.

But most importantly, we're not just going to tell you a bunch of stuff about how great we are.

We prefer to show you because actions always speak louder than words.

The Position

We’re thrilled to invite you to join our award-winning team as a Level 2 Onsite Support Engineer.

We’re known for our outstanding career progression opportunities, an awesome team environment, and we’ve won awards for being the best place to work.

The role itself is typical of what you’d expect a Level 2 technical role, however our teams are made up of a mix of Level 1, 2 and 3 Engineers so that you’ll get the chance to learn from and mentor others in the team.

Your primary responsibility is to provide an exceptional experience when clients seek assistance.

Day-to-day you'll be helping clients with:

• Onsite technical support and problem resolution
• Assisting with client projects
• New hardware delivery & installation
• Support for a diverse range of platforms and technologies
• Handling escalations from and mentoring Level 1 Engineers
• Troubleshooting, provisioning, and support of Microsoft Cloud solutions

Watch this video to see what a day at the TechPath office looks like

You can also hear Lydon, one of our Team Managers, talk about a day in the life of a Level 2 Support Engineer on page 14 in the Application Pack.

The Perks

Yes, of course we pay you a fair salary, but that’s not a perk, neither is superannuation, paid leave or free snacks in the kitchen and yes, you’ll get all those here too as well as a few other pretty cool things.

Because work life balance is so important, we offer work from home flexibility.

We’ve made 3 key commitments that form the building blocks for our people-centered culture(because we’re all people and we want to enjoy coming to work too):

We treat you like the unique individual you are (not like a number)

How?

We create a personal profile for you during recruitment to understand your strengths and working style - then we use this to help us place you in the team that’s going to be best for you. So we set you up to succeed.

We map out a clear career path for you from day one (we know you want progress)

How?

A career path that includes key milestones that will help you further develop your skills if you just work through it step by step. This will include qualifications and skills you’ll need to master that will keep you moving forward.

We pay for you to learn (because it’s a win win)

How?

We pay for your new certifications along your career path and we also offer increased salary and cash bonuses for completing certification tracks. Wherever possible we also give you some extra paid time to work on the course.

About You

You’ll need 2 years experience in a similar role supporting Microsoft environments utilising tools such as RMM & Ticketing systems.

But that’s just the starting point.

What we’ve found is that the people who most enjoy working here and progress most quickly have these things in common too:

• They have a growth mindset.
• They are empathetic and patient.
• They have a natural sense of curiosity.
• They understand the value of delivering a great customer-experience.
• They are motivated by solving problems and enjoy the process of working through solutions.
• They have a well-developed set of client communication skills to engage with and help clients.