Level 2 IT Support Technician (MSP Experience Required)

Rubiks iT; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Job summary

Rubiks IT, a growing MSP based in Miami QLD, seeks an experienced Level 2 IT Support Technician with MSP background to support small to medium businesses. You will manage helpdesk tickets, handle endpoint management, and perform network troubleshooting across Microsoft 365 environments.

The role requires minimum 2 years MSP experience, Intune/MDM familiarity, and solid TCP/IP knowledge, with full Australian work rights. Onsite support and proactive monitoring are part of the responsibilities.

Qualifications

• Minimum 2 years experience in an MSP environment.
• Experience with Intune / MDM.
• Solid understanding of TCP/IP and networking fundamentals.
• Full unrestricted rights to work in Australia.

Responsibilities

• Managing helpdesk tickets to SLA
• Endpoint management (Windows, iOS, Android)
• Network troubleshooting (switches, WAPs, firewalls)
• Onsite client support when required
• Documentation and proactive monitoring

Skills

MSP experience

TCP/IP networking

Tools

Intune/MDM

Job description

Level 2 IT Support Technician (MSP Experience Required)

At Rubiks IT, we believe small organisations should be empowered by technology so they can operate confidently and focus on their business. Our mission is to enable businesses to achieve more by delivering reliable, proactive IT support that allows them to focus on what they do best.

Rubiks IT is a growing MSP based in Miami QLD, supporting small to medium businesses.

We are seeking a reliable, technically capable Helpdesk Technician with previous MSP experience who can confidently support clients across Microsoft 365, networking, and endpoint environments.

This is not an entry-level role.

What You’ll Be Responsible For

• Managing helpdesk tickets to SLA
• Endpoint management (Windows, iOS, Android)
• Network troubleshooting (switches, WAPs, firewalls)
• Onsite client support when required
• Documentation and proactive monitoring

What We’re Looking For

• Minimum 2 years experience in an MSP environment
• Experience with Intune / MDM
• Solid understanding of TCP/IP and networking fundamentals
• Full unrestricted rights to work in Australia
• $65,000 – $75,000 depending on experience.
• Higher considered for proven MSP background.